Russian Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Loures, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

1237.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Russian Fluency, English B2, Customer Support, Technical Troubleshooting, Community Moderation, Digital Correspondence, Account Recovery, Data Privacy

Industry

Business Consulting and Services

Description

*** This role is only for candidates based in Portugal*** Ready to take your career to the next level within Lisbon's most multicultural business hub? We are looking for energetic Russian-speaking Support Consultants to represent an industry-leading social media network. In this role, you will act as a vital point of contact for users worldwide, working to cultivate an online environment that is helpful, secure, and highly connected. Key Operations Digital Correspondence: Address account recovery, data privacy, and feature questions from Russian-speaking users via digital chat and email. Technical Troubleshooting: Investigate, diagnose, and resolve software and user-interface anomalies to maximize platform usability. Community Moderation: Help users understand corporate safety policies to ensure the digital space remains welcoming and constructive. Service Standards: Deliver empathetic, professional, and efficient support to hit targeted departmental benchmarks. Ideal Profiles Communication Mastery: Native or fluent Russian capabilities, supplemented by a B2 standard of English for corporate communications and initial onboarding modules. Local Paperwork: You must already possess legal authorization to work in Portugal, such as a Portuguese Residence Permit (Título de Residência), EU Passport, or Refugee Status. Candidates currently residing abroad are not eligible. Professional Background: While a history in customer care is a plus, it is entirely optional. We offer thorough, paid professional training to guarantee your readiness. Schedule Flexibility: Willing and able to handle changing, rotational shift patterns in a highly collaborative setting. Pay & Operational Schedule Gross Compensation: €1,237 per month (based on a standard 12-month payroll). Weekly Hours: 40 hours per week, structured over 5 working days. Shift Duration: 8 hours of daily labor combined with a 60-minute lunch interval. Roster Window: Variable shifts assigned between Monday and Sunday, running within the daily operation hours of 07:00 to 00:00 (Midnight). Corporate Perks Upward Mobility: Excellent prospects for fast-track career growth, with entry-level agents regularly transitioning into Quality Assurance, Training, and Leadership positions. Medical Cover: Comprehensive private healthcare plans alongside employee wellness incentives. Office Climate: A high-end, modern workspace shared with diverse colleagues from more than 50 countries. Lifestyle Additions: Free local language classes, company-sponsored surf days, sports tournaments, and group outings. Job Security: Competitive, reliable earnings linked with a globally recognized social media enterprise.

Responsibilities

Provide digital support to Russian-speaking users via chat and email regarding account recovery and data privacy. Resolve technical software anomalies and moderate community content to ensure safety and policy compliance.