Russian Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Loures, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

1237.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Russian Proficiency, English Proficiency, Customer Support, Technical Troubleshooting, Policy Enforcement, User Communication, Account Recovery, Privacy Settings, Conflict Resolution, Empathy

Industry

Business Consulting and Services

Description

This role is strictly restricted to applicants who are already established residents of Portugal. We are unable to consider international applications or requests for visa sponsorship. The Opportunity Are you ready to advance your career within Lisbon's most diverse international business hub? We are seeking enthusiastic Russian-speaking Support Consultants to represent a premier global social media platform. In this role, you will support a diverse global user base, helping to maintain a safe, functional, and highly cooperative online community. Primary Responsibilities As a Support Consultant, you will ensure high-quality service and uphold platform standards through the following tasks: User Communication: Respond to incoming chat and email messages from Russian-speaking users regarding account recovery, privacy settings, and general features. Technical Troubleshooting: Investigate and resolve user-interface glitches and technical bugs to improve the overall user experience. Policy Enforcement: Educate community members on platform guidelines and safety protocols to ensure a secure and welcoming digital space. Performance Standards: Provide fast, empathetic, and professional assistance to consistently meet team quality metrics. Candidate Profiles & Qualifications We value motivation and potential over extensive technical experience. If you have the drive, our comprehensive, fully paid training program will teach you everything you need to know. Requirements Language Skills: Native or fluent proficiency in Russian, combined with upper-intermediate English skills (B2 level) for corporate training and internal team communication. Right to Work: You must possess existing legal authorization to work in Portugal. Valid documentation includes a Portuguese Residence Permit (Título de Residência), an EU Passport, or official Refugee Status. Work History: Open to applicants from any professional background. Previous experience in customer service or hospitality is welcome but not required. Availability: Flexible and willing to work rotating schedules in a dynamic, collaborative environment. Compensation & Working Hours Base Salary: €1,237 gross per month (based on a standard 12-month pay schedule). Weekly Hours: A full-time schedule of 40 hours per week, distributed across 5 working days. Daily Schedule: 8 working hours per day, plus a 1-hour lunch break. Shift Times: Rotational shifts scheduled between Monday and Sunday, running from 07:00 AM to 12:00 AM (Midnight). Benefits & Company Culture Career Growth: Strong pathways for rapid internal promotion, with entry-level agents regularly moving up into Quality Assurance, Corporate Training, and Team Management. Health & Wellness: Comprehensive private health insurance and dedicated wellness initiatives. Modern Workspace: Work from a cutting-edge, premium office facility alongside a diverse global team representing more than 50 nationalities. Perks & Activities: Access to free local language classes, company-sponsored surf lessons, sports leagues, and frequent team social events. Job Security: Enjoy the stability of a reliable income backed by a major international technology brand.

Responsibilities

Provide high-quality support to Russian-speaking users via chat and email regarding account recovery and technical issues. Enforce platform guidelines and safety protocols to maintain a secure online community.