Russian Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Sintra (Santa Maria e São Miguel, São Martinho e São Pedro de Penaferrim), , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

1237.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Russian Fluency, English Proficiency, Customer Support, Technical Troubleshooting, Community Management, Email Communication, Live Chat Support, Conflict Resolution

Industry

Business Consulting and Services

Description

This position is strictly on-site in Lisbon, Portugal. Only applicants who currently live in Portugal with valid local work authorization will be considered. Visa sponsorship and international relocation are not available. Job Overview Looking to take the next step in your career within a lively, multicultural business center? We are hunting for enthusiastic Russian-speaking Support Professionals to join an international team representing a dominant global social media network. Serving as a primary touchpoint for users, you will play a crucial role in maintaining a digital environment that is safe, dependable, and highly interactive. Daily Tasks & Duties Your core objective will be to safeguard the online community and deliver premium user experiences through the following actions: Inbound Troubleshooting: Help Russian-speaking members via email and live chat with inquiries regarding profile restoration, data privacy, and essential app functionalities. Technical Issue Resolution: Investigate software errors and glitches to ensure seamless, uninterrupted platform performance. Community Standards Education: Guide and instruct users on safety protocols and platform regulations to keep the digital space friendly and civil. Key Performance Targets: Maintain a helpful and professional attitude while consistently hitting daily quality and quantity goals. What We Are Looking For We place a higher premium on individual drive and cultural alignment than on a specific technical background. If you are eager to learn, our fully paid onboarding program will give you all the knowledge required for success. Qualifications Language Capabilities: Fluent or native-level Russian communication skills, along with a confident professional grasp of English (at least B2 level) to successfully handle corporate training and internal updates. Legal Status: A valid Portuguese Residence Permit (Título de Residência), EU citizenship, or a formal Refugee Card is mandatory. Past Experience: Previous roles in the service industry, hospitality, or customer relations are a plus, though not required. Roster Adaptability: Comfort with a fast-moving office setting and the ability to work changing, rotational shift patterns. Salary & Scheduling Monthly Pay: €1,237 gross per month (distributed across a 12-month annual cycle). Weekly Commitment: A reliable 40-hour schedule split over 5 working days. Shift Layout: 8 hours of daily work combined with a 1-hour unpaid break for lunch. Service Hours: Rotating schedules organized from Monday to Sunday, falling anytime between 07:00 AM and 12:00 AM (Midnight). Employee Perks & Workplace Culture Internal Mobility: Clear growth tracks designed to elevate frontline agents into specialized positions, such as Subject Matter Experts, Corporate Instructors, and Team Managers. Medical Coverage: Premium private health insurance starting from day one, plus dedicated resources for mental and physical wellness. Diverse Ecosystem: Collaborate within a high-tech facility alongside a global team spanning more than 50 nationalities. Social & Lifestyle Benefits: Free Portuguese language classes, company-sponsored sports teams, group surf lessons, and regular employee social gatherings. Career Security: Enjoy peace of mind through stable employment aligned with one of the most prominent names in the global technology sector.

Responsibilities

Provide technical support and troubleshooting for Russian-speaking users via email and live chat. Ensure a safe digital environment by educating users on community standards and platform regulations.