Russian Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

1237.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Russian Proficiency, English Proficiency, Customer Support, Technical Troubleshooting, Community Safety, Email Support, Chat Support, Issue Resolution

Industry

Business Consulting and Services

Description

*** This role is only for applicants based in Portugal*** Are you looking to advance your career within a diverse, vibrant hub in Lisbon? We are seeking motivated Russian-speaking Customer Support Representatives to join an international team dedicated to a major global social media platform. In this position, you will serve as the primary contact for users, helping to maintain a secure, helpful, and highly connected online community. Your Everyday Responsibilities Customer Care: Deliver top-tier support to Russian-speaking users through email and chat channels, handling inquiries about account access, security, and general site functionality. Issue Resolution: Diagnose and resolve technical glitches to guarantee a smooth user experience. Community Safety: Educate users on platform policies and community guidelines to promote a constructive digital atmosphere. Key Performance Metrics: Achieve daily productivity and quality targets while demonstrating empathy and professionalism. What We Look For Linguistic Ability: Near-native or native proficiency in Russian, paired with a solid command of English (minimum B2 level) for training modules and internal team communication. Work Authorization (Mandatory): You must already possess valid Portuguese residency (Título de Residência), an official Refugee Card, or EU citizenship. Applications requiring international relocation or visa sponsorship from abroad cannot be considered. Background: Previous experience in a customer-facing role is advantageous but not mandatory. We offer comprehensive, paid training from day one. Flexibility: Ability to thrive in a fast-moving environment and work a rotating shift schedule. Compensation & Schedule Monthly Base Pay: €1,237 Gross (distributed over 12 months). Hours: 40 hours per week, 5 days a week. Daily Schedule: 8 hours of active work plus a 1-hour unpaid lunch break. Shift Times: Rotational schedules operating Monday through Sunday, between the hours of 07:00 and 00:00 (Midnight). Perks & Benefits Professional Advancement: Clear pathways for upward mobility; we actively promote internal talent to Team Lead and Analyst positions. Health Coverage: Private medical insurance from day one, along with company wellness initiatives. Work Environment: A contemporary, tech-driven workspace featuring a diverse team representing over 50 countries. Social Benefits: Complimentary Portuguese language courses, corporate sports leagues, surf outings, and team-building events. Brand Stability: Secure employment collaborating directly with one of the most recognized names in modern tech.

Responsibilities

Provide high-quality support to Russian-speaking users via email and chat regarding account security and site functionality. Educate users on platform policies and resolve technical glitches to ensure a safe and smooth user experience.