Artionis is a premium outsourcing partner for governments worldwide. We are present in 25 countries, providing administrative and non-judgmental tasks related to visas, passports, identity management, and other citizen services. Our multicultural and interdisciplinary teams, comprising approximately 300 employees, collaborate across our 65 global offices to deliver high-quality services to our clients, utilising streamlined processes and state-of-the-art technology.
We are looking for a Russian-speaking Customer Service Agent to join our team based in London.

REQUIREMENTS

• Fluent in the Russian Language: Speaking and Writing
• Excellent command of English
• Good knowledge of computer skills
• Proficiency in MS Office & good typing speed
• Capable of handling customer queries and complaints
• Ability to innovate and enhance procedures and methods to increase productivity & cost effectiveness

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, on telephone calls
• Handle cash and bank-related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data, as per the process
• Communicate effectively with the key stakeholders.
• Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics related to passport delivery to the consulate, applicant, or logistics company, etc.
• Maintain compliance with the standard operating procedures, manuals, etc. without deviation in process.
• Inform applicants about the available Value Added Services and ensure the delivery of Value Added Service options to them.
• Encourage applicants to provide feedback on the services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated turnaround time
• Assist the Deputy Manager / Operations Manager in the execution of projects.