RV Resort Supervisor at Angel Of The Winds Casino Resort

, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

27.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Office Operations, Staff Supervision, Performance Evaluations, Reservation Systems, Revenue Management, Cash Handling, Conflict Resolution, Inventory Management, Microsoft Office, Property Management Systems, Time Management, Organizational Skills, Problem Solving, Communication

Industry

Gambling Facilities and Casinos

Description

Starting Wage: $27.00/hr. Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Works side by side with the front desk agents to maintain RV Resort policies and ensure staff is attentive, friendly, helpful and courteous to all guests, managers and other employees. Schedules, train and conduct performance evaluations of the front office staff. Ensure that front office staff successfully handle guest needs, special requests, and complaints to ensure all guest service issues are resolved prior to guests leaving the property. Train and oversee front desk staff on reservation systems and all software functions involving guest reservations and stays, including check in and check-out. Trains and oversees front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures. Make suggestions for improvements in overall operation with an emphasis on increasing guest satisfaction, revenues, as well as reducing costs. Maintains master key control. Verifies that accurate property status information is maintained and properly communicated. Works within the allocated budget for the front office. Receives information from the previous shift and passes on pertinent details to the oncoming supervisor. Works closely with RV Resort Manager to ensure rates in the front office system are accurate and current. Enforces all cash-handling and credit policies. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. Operate all aspects of Front Office computer system. Monitor all V.I.P special guests and requests. Maintains inventory of Gift Shop items. Maintains cleanliness of RV Resort front desk and Gift Shop areas. Maintain required front office supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book on a daily basis. Performs Front Desk Agent duties as needed. Respects guest privacy and maintains confidentiality. Attends all mandatory department and/or training meetings. Follows all department policies, procedures, and regulations as required. Ensures compliance with State and Federal regulations. Ensures control/protection of company assets as applicable. Work nights, weekends and holidays as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required to uphold hotels commitment to hospitality. Minimum of two years of experience at Front Desk with a complete understanding of front office operations required. Previous experience as a hospitality supervisor preferred. Knowledge of Microsoft Office, Internet, and Property Management Systems preferred. Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills. Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts. Certificates, Licenses, Regulations Valid driver’s license Must provide signed release allowing the company to obtain driving abstract in order to show proof of good driving record. Must be able to be insured to drive company or customer vehicles by the company insurance carrier. Must be able to obtain and maintain a Class A gaming license from the Stillaguamish Tribal Gaming Agency. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently, and/or up to 10 pounds of force often to move objects. Requires the ability to work under pressure and stand for long periods of time. This is a 24 hour, 7 days a week work operation.

Responsibilities

The RV Resort Supervisor oversees front office staff, manages daily operations, and ensures exceptional guest service standards are met. They are responsible for training, scheduling, revenue management, and maintaining property security and cleanliness.