RV Service Advisor at KUNES COUNTRY FREEDOM RV INC

Suamico, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Computer literacy, Word processing, Database management, Mathematics, Problem solving, Technical documentation, Time management, Conflict resolution

Industry

Automotive

Description

Description The Kunes Auto Group is a fast-growing Automotive dealership throughout Wisconsin, Illinois, Iowa and Minnesota. We are an award winning auto group that is always looking for quality candidates to join the Kunes family. From sales to service and everything in between, we are dedicated to our employees and customers alike. Start today and begin your future with the Kunes Auto Group. Responsibilities Greet customers and offer excellent customer service from receipt to release of their vehicles Assist customers in servicing, repairing, and explaining each service needed Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete Explain service being performed and keep the customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness Ensure that automotive work provided to customers meets company quality standards Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business. Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Customer transportation Any other duties as assigned Qualifications Strong focus on providing excellent customer service Basic knowledge of computer programs including word processing and database tools High school diploma or higher education Basic mathematics skills to prepare and process bills and customer payment Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Work Location: One location

Responsibilities

The Service Advisor is responsible for greeting customers, translating vehicle issues into actionable work orders, and maintaining clear communication throughout the service process. They must also manage customer follow-ups, ensure quality standards are met, and handle customer complaints to maintain a high Customer Service Index.