Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
RV Service Advisor at RV Station Ltd
Inez, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

18.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Service Coordination, Estimate Preparation, Warranty Processing, Record Management, Technical Diagnosis, Multitasking, Communication Skills

Industry

Recreational Facilities

Description
Description Overview The RV Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for accurately diagnosing customer concerns, coordinating repair orders, communicating with technicians, and ensuring an exceptional service experience from check-in to delivery. Key Responsibilities Customer Intake — Greet customers, listen to concerns, document issues, and create detailed repair orders. Service Coordination — Communicate with technicians to clarify concerns, verify diagnostics, and track repair progress. Estimate Preparation — Prepare and present cost estimates, obtain approvals, and update customers on changes. Status Communication — Provide timely updates on repair status, parts availability, and timelines. Quality Assurance — Review completed work, verify accuracy, and ensure customer satisfaction at pickup. Warranty Processing — Submit warranty claims, maintain documentation, and follow manufacturer guidelines. Record Management — Maintain accurate service records, repair orders, and customer history. Qualifications Experience in RV, automotive, marine, or powersports service environments Strong communication and customer-service skills Ability to read and interpret repair orders, technical notes, and warranty guidelines Familiarity with service-management software High attention to detail and ability to multitask in a fast-paced environment
Responsibilities
Acts as the primary liaison between customers and the service department to coordinate RV repairs and diagnostics. Responsible for creating repair orders, providing cost estimates, and ensuring quality assurance upon delivery.