RV Service Advisor & Warranty Administrator at Transwest Trucks

Erie, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

30.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Warranty Administration, Repair Order Management, Documentation Accuracy, Service Scheduling, Invoicing, Quality Control, Upselling, Vendor Communication, Record Keeping, Multitasking, Detail Oriented, Verbal Communication, Written Communication, Diesel Engines Knowledge, Drivetrain Knowledge

Industry

Transportation/Trucking/Railroad

Description

Description The RV Service Advisor / Warranty Administrator acts as the primary liaison between the customer and Transwest when service is required while also managing warranty claims and administrative functions for the service department. This role meets with customers, listens to their concerns, recommends repair and maintenance services, and ensures accurate documentation and timely submission of warranty claims. This position provides one consistent source of communication for the customer while supporting technicians and the Shop Foreman by minimizing interruptions and ensuring all repair orders, warranty documentation, and records are complete and accurate. Our goal is to serve our customers in a prompt, courteous, and efficient manner while maximizing warranty recovery and operational efficiency. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Communicate with customers by quickly responding to inquiries via phone, email, and in person. Answer service calls and provide timely updates regarding repair status, scheduling, and completion timelines. Greet customers and interview them in a professional manner to determine needed repairs and services. Obtain all necessary customer and vehicle information to establish and maintain a business relationship. Create, update, and close repair orders (ROs) including documenting vehicle condition, labor estimates, and required parts. Prepare and present estimates for repairs and services and obtain proper authorization and signatures. Upsell additional services, maintenance, and accessories when appropriate. Coordinate and communicate repair order details with technicians and the Shop Foreman. Monitor repair progress and ensure timely completion of work. Review completed work with customers, finalize invoices, and collect payment. Contact customers regarding vehicle pickup or delivery. Perform invoicing of repair orders and maintain accurate service records. Monitor and report on Work In Progress (WIP) to support department efficiency. Perform quality control checks on completed repairs to ensure accuracy and completeness. Assist Service Manager and Shop Foreman with daily operational tasks and reporting. Support payroll auditing for service department employees as needed. Maintain organized and up-to-date service, customer, and warranty records. Warranty Administration Duties: Review all warranty paperwork to ensure proper documentation and compliance with manufacturer or vendor requirements. Prepare, complete, and submit warranty claims with all required supporting documentation in a timely manner. Track and follow up on submitted claims to ensure prompt reimbursement. Maintain thorough knowledge of manufacturer and vendor warranty policies and procedures. Utilize technical knowledge to verify proper repair documentation for warranty coverage and payment. Communicate with vendors and manufacturers to resolve claim discrepancies and negotiate “grey area” approvals. Provide regular updates and reporting on warranty claim status to the Service Manager. Ensure compliance with all warrantor recordkeeping requirements. Other duties as assigned by Manager. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: Required to perform work inside and outside, in all-weather situations, at the shop division location. Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time. Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs. Must be able to operate simple, complex and heavy-duty machinery. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High School diploma or equivalent. Valid Driver's License and MVR in good standing. Ability to multitask. Someone who is detail-oriented. Excellent written and verbal communication skills. Ability to work any shift if needed. Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen. PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: Previous experience as a service writer or advisor. Previous Ford Technician experience. Ford current active or user of Maintenance Menu and MPVI Report System. Knowledge of diesel engines, gas engines, drivetrain and suspension. JOB DETAILS: Type: Hourly Compensation Range: $18.00 - $30.00 Bonus Eligibility: Yes Reports To: Service Manager Shift: 9:00 am - 6:00 pm Closing Date: Open Until Filled #TW

Responsibilities

The RV Service Advisor/Warranty Administrator serves as the main contact between the customer and the service department, handling service needs, repair recommendations, and warranty claim management. This role supports technicians by ensuring accurate documentation, timely communication, and efficient operational flow to maximize warranty recovery.