RVP Technical Success, AU/APAC at RingCentral

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Post-sales Leadership, Geographically Distributed Teams, NRR Management, GRR Management, Executive Presence, People Leadership, UCaaS, CCaaS, Professional Services (PS), Renewal Forecasting, Churn Risk Identification, Offshore Delivery Teams, Talent Pipeline Development, AU/APAC Market Knowledge, Regulatory Compliance, SME Leadership

Industry

Software Development

Description

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: a Regional Vice President, Technical Success - AU/APAC, to serve as RingCentral's senior post-sales leader for the Australia and broader APAC region. This is a multi-function leadership role that requires accountability for the full post-sale customer experience, from contract execution through renewal, by leading and integrating the Technical Success (TSM), Subject Matter Expert (SME), and Professional Services (PS) functions. The primary measure of success is owning the region's Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets, requiring strong executive presence and operational discipline to manage geographically distributed teams. To succeed in this role you must meet the following requirements: 10+ years of post-sales leadership experience managing geographically distributed teams, with a proven track record of achieving NRR/GRR targets and managing VP/C-suite level relationships. 5+ years of people leadership experience, managing geographically distributed teams across time zones. Specific background in the UCaaS or CCaaS space (e.g., RingCentral, NICE CXone, Genesys, Five9, Zoom, or comparable platform experience). Experience with Professional Services (PS) functions, including knowledge of PS economics and managing the handoff model to Customer Success/TAM. Strong commercial instincts for renewal forecasting, identifying churn risk, and effective partnership with Sales. Experience managing offshore or nearshore delivery teams (specifically Manila or similar) and developing internal talent pipelines. Direct professional experience in the AU/APAC market, including familiarity with local regulatory requirements (e.g., Australian Privacy Act) and an established professional network. Previous leadership of an SME or specialty technical practice, including familiarity with the pull-in model and engagement economics. Knowledge of the APAC competitive landscape (e.g., Telstra, Optus, Microsoft Teams Direct Routing). Experience scaling a Customer Experience organization into an integrated TSM, SME, and PS model. Bachelor's degree in Business, Technology, Engineering, or a related field. Preferred: Advanced degree (MBA or equivalent). Job Duties: Executive & Financial Oversight Own regional P&L outcomes, including NRR, GRR, PS delivery margin, and SME retention influence. Serve as the senior executive presence, cultivating C-suite and VP-level relationships with strategic accounts. Own the regional operating plan (headcount, budget, performance targets) and represent AU/APAC market intelligence in global CX leadership forums. Functional Leadership TSM: Lead the regional TSM organization, ensuring every account has a named owner and Account Success Plan. Drive RingCentral AI feature adoption across the AU/APAC base and personally engage in high-risk executive escalations. Professional Services (PS): Lead the PS function, owning delivery metrics (on-time go-lives, customer satisfaction, revenue/margin). Ensure clean, structured handoffs with documented context from PS to TSM post-implementation. Partner with Sales on deal scoping to guarantee accurate estimates. Subject Matter Expertise (SME): Manage the SME function to ensure specialty lane coverage. Channel structured, evidence-backed regional product and market feedback from the SME function into global CX and Product teams. Cross-Functional & Team Leadership Act as the operational bridge between AU/APAC customer realities and global CX, Product, Engineering, and Support teams. Own the regional talent strategy: hiring, performance management, and career development for all three functions. Build a cohesive team culture across geographically and time-zone separated staff. What we offer: Healthcare reimbursement Group life insurance and group salary continuation Superannuation Fund Employee Stock Purchase Plan (ESPP) Supplemental Business Travel Medical Employee Assistance Program (EAP) with 24/7 counseling sessions On-demand digital 1:1 wellness coaching Mobile and internet reimbursement Leave entitlements, paid time-off, personal/carer's leave, paid holidays RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Responsibilities

This role serves as the senior post-sales leader for the AU/APAC region, integrating Technical Success (TSM), Subject Matter Expert (SME), and Professional Services (PS) functions to own the full post-sale customer experience from contract execution through renewal. Success is primarily measured by achieving the region's Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets.