S&S Banking Consultant, Gladstone - Suncorp Bank S&S Banking Consultant at ANZ

Gladstone, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Retail Experience, Technology Proficiency, Multi-Tasking, Adaptability, Team Collaboration, Compliance Understanding, Communication Skills, Interpersonal Skills

Industry

Banking

Description

About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About the Role As a S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes. Role Location: Gladstone Central Shopping Centre, Shop 26, 57 Dawson Road, Gladstone QLD 4680 Role Type: Permanent, Part-Time (25hrs/week - 9am-2.30pm Monday to Friday with a 30min lunch break)What will your day look like? As a S&S Banking Consultant, you will: Deliver customer obsessed service that drives customer satisfaction and first call resolution. Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels. Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes. Contributes to a team culture that is balanced across people, customer, risk, and performance. Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines. What will you bring? To grow and be successful in this role, you will ideally bring the following: Exceptional customer focus - retail experience is an advantage, Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage, Ability to multi-task and highly adaptable to change and ambiguity, Willingness to work in a collaborative team environment, Sound understanding of compliance, and Excellent communication and interpersonal skills. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.So why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers. Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe. Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 103429.Job Posting End Date 29/09/2025 , 11.59pm, (Melbourne Australia)

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Responsibilities

As a S&S Banking Consultant, you will provide outstanding levels of sales and service supporting customers through face-to-face interaction and calls. You will ensure compliance with internal policies and external requirements while contributing to a balanced team culture.