QUALIFICATIONS & SKILLS

Qualifications include:

• Prior experience managing personnel
• 5+ years of event operations and event logistics experience
• Ability to expand upon existing skills to execute unfamiliar tasks
• Outstanding internal and external customer service skills
• Excellent written and verbal communication skills
• Ability to write, edit, and produce grammatically correct documentation and plans in the English language
• Highly organized with keen attention to detail
• Confidence in making decisions while working under pressure
• Strong interpersonal skills
• Comfortable working with a team and independently
• Ability to prioritize and manage timelines
• Knowledge of Google Workspace, MS Office, Airtable, and a willingness to learn new software

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully:

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to lift up to 15+ pounds occasionally, as needed.
• Manual dexterity to operate standard office equipment such as computers, phones, printers, etc.
• May require occasional bending, reaching, kneeling, or climbing stairs.
• Ability to work outdoors, including exposure to varying temperatures or noise levels.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB PURPOSE

The seasonal Manager, Event Operations is a professional with extensive expertise in event operations, logistics, administration, and personnel management. In this role, you will lead a team of seasonal and contracted staff, ensuring the achievement of goals and objectives while adhering to event timelines. The ideal candidate will manage day-to-day tasks that enhance departmental productivity and contribute to the success of both the team and the areas under their supervision.

DUTIES & RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Oversee and support staff in planning and executing catering, accessibility, and event status operations.
• Manage contract negotiation and execution for Event Operations vendors, while maintaining strong vendor relationships.
• Collaborate with relevant departments to develop and enhance functional plans for event operations.
• Support departmental administrative and project-based work, using project management skills to enhance team productivity and ensure accountability for overall effectiveness.
• Reinforce both internal and external customer service efforts.
• Partner with department leadership to achieve budgetary goals.
• Attend required training, continuing education, and meetings.
• Support the achievement of departmental and organizational goals.
• Foster a culture of safety by implementing safety measures and utilizing the provided resources.
• Uphold company policies and procedures, serving as a role model for others.

ON-SITE EVENT RESPONSIBILITIES

• Oversight of onsite event operations for your areas of responsibility.
• Problem-solving to maintain and prevent disruptions to volunteer and event operations.
• Use of identified reporting methods to document operational challenges or request assistance.
• Providing customer service and support to event attendees, personnel, and volunteers.
• Reinforcing company policies and procedures, and acting as a role model for others.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully:

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to lift up to 15+ pounds occasionally, as needed.
• Manual dexterity to operate standard office equipment such as computers, phones, printers, etc.
• May require occasional bending, reaching, kneeling, or climbing stairs.
• Ability to work outdoors, including exposure to varying temperatures or noise levels