SA&I Post-Sales Enablement Analyst at NielsenIQ

Pune City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Support, Quality Control, Issue Resolution, Opportunity Management, Change Management, Data Quality, Revenue Recognition, Billing Support, System Administration, Process Discipline, Analytical Capability, Problem-Solving, Time Management, Stakeholder Collaboration, Continuous Improvement, English Language Skills

Industry

Software Development

Description

Job Description Role Summary The Post-Sales Enablement Analyst is responsible for providing operational support, quality control, and issue resolution across the Opportunity-to-Billing lifecycle. Based in a delivery hub, this role ensures opportunities are correctly commissioned, changes are processed accurately, and revenue and billing issues are resolved efficiently; all in a high-volume, time-sensitive environment. The role supports Sales, Customer Success, and Finance teams through structured processes, defined service levels, and system-based controls, contributing to improved data quality, reduced rework, and more predictable financial outcomes. Key Responsibilities Opportunity Review and Change Management (MS Dynamics / MSD) Review and finalise opportunities at Negotiation stage to enable project commissioning Process and manage post-close changes, including amendments to billing details, delivery dates, and invoicing instructions Resolve Fast-Track (DDAR) requests in line with defined SLAs Identify and resolve data issues, including duplicate entries, client set-up errors, and pipeline hygiene issues Seller and Stakeholder Support Support Opportunity close and billing activities, including issue resolution and status tracking Blocked Revenue and Billing Support Perform contract start date, evidence of delivery, and other audits to ensure compliance with guidelines for revenue recognition and billing Address actions required for month-end close reporting, including blocked revenue and billing issues Support collection of client purchase orders and other required Sales Materials. Prepare and distribute reporting on Post-Sales related topics, including: Volume of Bookings and related change actions First-Time-Right (FTR) Blocked Revenue Unbilled Rejection Rates Turn-around Time System Administration and Task Resolution Resolve MSD tasks and exceptions across the opportunity lifecycle Perform MSD maintenance, including data updates and corrections Support account set-up, resolution of duplicate or unowned accounts, and ongoing account hygiene Ways of Working Operate within a globally defined operating model, applying consistent processes across regions Adhere to established SLAs, RACI, and governance frameworks Collaborate closely with Sales, Customer Success, Finance, and COEs to ensure timely and accurate resolution Escalate recurring issues and systemic risks through appropriate governance channels Qualifications Experience working with enterprise systems (e.g. CRM, ERP, billing platforms), preferred Strong attention to detail and ability to manage high-volume transactional work Effective communication skills with internal stakeholders at varying levels Ability to follow defined processes while applying sound judgement Excellent English language skills, both written and verbal Key Competencies Process discipline and compliance orientation Analytical and problem-solving capability Time management and prioritisation Stakeholder collaboration and service mindset Continuous improvement focus Success Measures Timely and accurate opportunity commissioning and change processing Reduction in rework, late-stage changes, and escalations Improved data quality and billing accuracy Adherence to service levels and month-end timelines Clear identification and escalation of recurring issues and improvement opportunities Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Compensation: INR 0 - INR 0 - yearly

Responsibilities

The analyst provides operational support, quality control, and issue resolution throughout the Opportunity-to-Billing lifecycle, ensuring accurate commissioning, change processing, and efficient resolution of revenue and billing problems. Key duties include opportunity review, managing post-close changes, resolving data issues, and supporting month-end close activities.