IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients’ success.
www.IPC.com
TITLE: SaaS Product Manager
DEPARTMENT: Product

KEY SKILLS & QUALIFICATIONS

• Proven experience in SaaS product management, with a strong understanding of subscription models, customer success, and product-led growth (PLG).
• Background in product management, advisory roles, or internal enablement within a tech-driven organization.
• Strong analytical mindset, with experience in data-driven decision-making and product experimentation.
• Exceptional communication, presentation, and stakeholder management skills.
• Deep understanding of Agile methodologies, SaaS KPIs, and growth metrics.
• Experience working with cross-functional teams, including Engineering, Design, Marketing, and Sales.
• Experience with Public Cloud & Cloud to Cloud connectivity models

CORE COMPETENCIES/SKILLS:

The ideal candidate should possess the following qualifications and attributes:

• Relevant Experience: Currently working in a SaaS Product, Pre-sales, or Vendor Management role within a financial markets This experience will provide the candidate with a deep understanding of these sectors’ specific challenges and dynamics.
• Technical Expertise: Demonstrated technical proficiency in the financial industry and/or SaaS, allowing for a comprehensive understanding of the products and services offered by the company.
• Commercial Acumen: Strong business acumen and a proven ability to understand and align Cloud and PaaS solutions with commercial goals, driving revenue growth and profitability.
• Organizational Skills: Effective organizational skills to manage complex projects, prioritize tasks, and ensure successful delivery within deadlines.
• Enthusiasm and Passion: An enthusiastic approach to problem-solving and product development and a passion for technology and innovation in the financial and telecoms industries.
• Excellent Communication Skills: Exceptional verbal and written communication skills, enabling effective interactions with global clients and internal teams.
• Customer-Facing Experience: A track record of successfully engaging with customers, understanding their needs, and presenting solutions that meet their requirements.
• Global Perspective: Ability to work with diverse global clients and colleagues, demonstrating cultural awareness and sensitivity.
• Adaptability to Pressure: Demonstrated ability to perform effectively under pressure and in fast-paced environments.
• Presentation Skills: Proven track record of delivering compelling and impactful presentations influencing stakeholders and decision-makers.
• Travel Flexibility: Willingness to travel domestically and internationally, as required.
• Track Record of Success: A successful history of achieving targets and driving positive business outcomes in their previous roles.

DESIRED SKILLS AND EXPERIENCE:

• Deep understanding of SaaS business models and cloud-based technologies.
• Experience with agile development methodologies.
• Knowledge of the financial technology sector and its unique requirements.
• Ability to gather and analyze customer feedback to inform product decisions.
• Strong interpersonal, speaking, writing, presentation, and collaboration skills.
• Ability to demonstrate technical concepts to non-technical audiences

ROLE OVERVIEW:

We are looking for a Product Manager with deep expertise in SaaS solutions and product formation to guide, drive and IPC. This role is pivotal in ensuring that our product strategy aligns with best-in-class SaaS practices in both external activities and internally to optimize decision-making, execution, and innovation.
You will be focused on driving cloud and SaaS positioning for IPC’s flagship products IPC One / CX Unigy / OneView / Compliance, building the value of the community, enhancing user experience, trader productivity, customer engagement, and compliance. Working cross-functionally, you’ll ensure our solutions meet market needs while aligning with regulatory requirements and industry best practices as well as analytics for continued oversight and improvement
You will be suported by an incredible team of Product Managers and Product Owners, who in turn will provide SME support and industry insight. Providing you with invaluable knowledge of how IPC has remained the industry leader with best in class Products and Services, from CX Unigy to the world largest Financial Service Voice Community.
The ideal candidate will act as a integral member of the product teams, bringing insights into SaaS business models, customer needs, and industry best practices to enhance product development, delivery, and market positioning.

ESSENTIAL SKILLS AND EXPERIENCE TO BE SUCCESSFUL IN THIS ROLE:

• Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus.
• 5+ years of experience in product management, preferably in a SaaS environment.
• Strong understanding of SaaS business models and cloud-based technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Experience with agile development methodologies is preferred.