Start Date
Immediate
Expiry Date
28 Nov, 25
Salary
80000.0
Posted On
28 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Communication Skills, Software, Management Skills
Industry
Information Technology/IT
LOCATION: BATON ROUGE, LA (NO-REMOTE)
365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed to delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients. To maintain our outstanding support services, we are looking for a dynamic and experienced Support Desk Manager to join our team.
POSITION OVERVIEW:
As a Support Desk Manager at 365Labs , you will play a critical role in ensuring the timely resolution of client issues at all times and maintaining high-quality support services. You will lead and train a team of support staff and software testers, creating a cohesive and efficient support team. Your responsibilities will also include developing procedures and a knowledge base to improve support efficiency. We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our commitment to excellence.
QUALIFICATIONS:
HOW TO APPLY:
If you are a highly motivated and experienced Support Desk Manager looking for a new challenge in a dynamic SAAS company, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for this position.