VENTURE OUTSIDE THE ORDINARY - TMX CAREERS

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we’re powering some of the nation’s most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

KEY ACCOUNTABILITIES:

• Responsible for supporting TMX as a whole, both technically and operationally
• Resolve Google Workspace related incidents tickets and requests from clients
• Promptly correspond with the Google partner as well as directly with Google regarding escalated tickets
• Supervise and maintain Google Services and APIs in a balanced state for all TMX companies
• Understand and operate Google Workspace console as well as Google Apps Manager via Google Cloud Shell
• Maintain and continuously acquire knowledge on current and emerging developments/trends for Google Workspace and affiliate technologies in order to assess potential benefits
• Help ensure TMX Google Workspace solutions and practices “make sense” from the enterprise IT perspective
• Assist with system capability planning
• Find opportunities for improvement across enterprise systems/services, tools and applications and interact directly with team members and users to analyze and define IT requirements and workflows required to implement IT solutions
• Design and implement automation script to improve system operations, stability and support
• Identify and recommend process and workflow improvements to improve efficiency, customer experience and/or quality of related technologies and tools
• Assist in mentoring other technical support staff on Google Workspace standard methodologies
• Support and assist in training/communications on changes to iterative technology platforms

Please refer the Job description for details