SaaS System Operations Specialist at Checkr

, , -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

32000000.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Provisioning, Role Management, Access Control, SaaS Administration, SSO, Okta, Salesforce, Zendesk, Documentation, Incident Response, Process Improvement, Data Handling, Collaboration, Automation Tools, Customer Experience, Operational Efficiency

Industry

Software Development

Description

About Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2023 Breakthrough Company. Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows firsthand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles. The Operations Systems Admin is a pivotal member of Checkr’s Shared Services team, responsible for shaping how we scale and manage our evolving human and digital workforce. This role designs and implements systems that seamlessly support both human agents and digital workers, ensuring operational efficiency and long-term scalability. The ideal candidate balances forward-looking architecture with pragmatic, cost-effective execution, building the foundation for how work happens across Operations. Ultimately, this role ensures that every worker, human or digital, has the right tools, access, and systems at the right time. Responsibilities: Own day-to-day user provisioning, deprovisioning, and role changes across the Operations tooling ecosystem, ensuring timely and compliant access for both FTE and BPO users. Manage credentialing workflows end-to-end, validating requests for completeness, proper approvals, and policy alignment. Act as the primary point of contact for tooling access requests submitted through the internal Jira queue. Triage and resolve low-complexity Tools & Systems tickets; escalate high-impact or system-wide issues promptly to the appropriate teams. Maintain accurate access records, license inventories, and role mappings to support internal audits, cost management, and security reviews. Partner with IT to coordinate SSO/Okta provisioning and ensure adherence to least-privilege access standards. Execute and track onboarding/offboarding processes for all users across Salesforce, Zendesk, Assembled, MaestroQA, Lessonly, Sprout, Autotab, and Talkdesk. Support incident response by documenting and escalating P1/P0 tooling incidents through defined operational channels. Identify inefficiencies or gaps in provisioning and access processes, propose improvements, and contribute to standard operating procedures. Participate in scheduled access reviews, internal audits, and data handling assessments involving PII. Maintain operational discipline and consistency across all tooling workflows in alignment with CX Operations and WFM policies Qualifications: Required 2-4 years of experience in Operations, IT support, or Customer Experience tooling environments. Familiarity with SaaS administration concepts - especially user provisioning, role management, and access control. Working knowledge of SSO/identity platforms (Okta, Google Workspace, etc.). Strong organizational and documentation skills; ability to manage multiple tooling requests concurrently. Experience handling confidential or PII data securely and in compliance with company standards. English proficiency (written and verbal) sufficient to collaborate in a global environment. Detail-oriented, process-driven mindset with a focus on accuracy and accountability. Preferred / Nice-to-Have Experience with CRM or CX platforms such as Salesforce, Zendesk, Assembled, MaestroQA, or Talkdesk. Exposure to automation tools or scripts (e.g., Workato, Zapier, simple Python/Google Apps Script). Experience working with distributed or BPO workforces. Prior experience contributing to process documentation or internal tooling playbooks. Strong collaboration skills and comfort working in cross-functional operational environments. Pay Transparency Disclosure One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On-target Earnings OR Base Salary range (Santiago, Chile) $27.200.000—$32.000.000 CLP What you get A collaborative and fast-moving environment Be part of an international company based in the United States Learning and development reimbursement allowance Competitive compensation and opportunity for professional and personal advancement 100% medical, dental, and vision coverage for employees and dependents Additional vacation benefits of 5 extra days and flexibility to take time off At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. Equal Employment Opportunities at Checkr Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

Responsibilities

The Operations Systems Admin is responsible for user provisioning, managing credentialing workflows, and ensuring operational efficiency across the tooling ecosystem. This role also involves maintaining access records and supporting incident response for tooling incidents.