Saddle Shop Retail Sales Associate

at  King Ranch

What to Expect in the Role:

• Assist customers in the selection of goods ensuring that each customer receives professional service in person and on the phone. Be proficient with up-selling and cross-selling merchandise.
• Provide a friendly, professional, and inviting environment for customers to demonstrate a hospitality-based approach to retail. This includes greeting and acknowledging customers as well as engaging in meaningful conversations.
• Demonstrate solid product knowledge, including function and care.
• Maintain an awareness of all merchandise promotions, sales, and advertisements.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise. Participate in receiving and monitoring floor stock.
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Communicate customer requests to management.
• Promote and answer questions about the history of King Ranch to customers.

• Transfer and stock materials for the store.Stamp (personalize) selected leather goods.

What We Will Be Needing From You:

• Must be able to work a flexible schedule including weekends and holidays.
• Must have 1 year of retail or customer service experience. Previous experience in luxury goods or in the outdoor industry is a plus.
• Ability to work in a fast-paced environment and pick up information quickly.
• Ability to effectively problem solve and resolve conflicts within a retail environment.
• Team Player.
• Genuine interest and enthusiasm in the King Ranch brand, leather goods, the outdoors, craftsmanship, apparel, etc. or willingness to learn.
• Meticulous attention to detail in all aspects of work, from product handling to customer interactions.
• Excellent verbal and written communication skills including how to engage customers.
• Must have a high school diploma.
• Technical background in platforms such as Shopify, NetSuite, and Oracle is a plus.

• Assist customers in the selection of goods ensuring that each customer receives professional service in person and on the phone. Be proficient with up-selling and cross-selling merchandise.
• Provide a friendly, professional, and inviting environment for customers to demonstrate a hospitality-based approach to retail. This includes greeting and acknowledging customers as well as engaging in meaningful conversations.
• Demonstrate solid product knowledge, including function and care.
• Maintain an awareness of all merchandise promotions, sales, and advertisements.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise. Participate in receiving and monitoring floor stock.
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Communicate customer requests to management.
• Promote and answer questions about the history of King Ranch to customers.
• Transfer and stock materials for the store.Stamp (personalize) selected leather goods