Safari Operations Executive

at  Oceanair Travels

• Oversee the logistics of safari tours, ensuring timely and efficient execution of all activities, including transport, accommodations, and guided tours.
• Provide exceptional customer service by addressing guest inquiries, concerns, and special requests before, during, and after the safari.
• Assist in designing and planning safari itineraries, ensuring all aspects of the tour, from travel schedules to meal arrangements, are well-organized and meet guest expectations.
• Manage relationships with third-party vendors, including transport providers, hotels, lodges, and local guides, to ensure the highest standards of service.
• Coordinate with field staff, including safari guides, drivers, and other support personnel, ensuring they are well-prepared and fully briefed on guest needs and expectations.
• Handle safari bookings, confirmations, and payments. Ensure all necessary documentation, including permits and travel details, are provided to guests in advance.
• Collect feedback from guests and staff to continually improve operations. Prepare regular reports on safari performance, guest satisfaction, and operational efficiency.
• Handle any operational issues that arise during the safari, such as delays or guest concerns, ensuring timely resolution and maintaining customer satisfaction.
• Qualifications:
• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field (Preferred)
• Relevant certifications in tourism or safari management (Desirable)
• 2-4 years of experience in safari operations, tour coordination, or a similar role in the travel and tourism industry (Required)
• Previous experience working with international guests or managing high-end safari operations (Preferred)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Attention to detail and a customer-focused approach
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with booking systems or CRM software
• Knowledge of travel and tourism industry standards and regulations
• Familiarity with the specific safari destinations
  Job Type: Full-time
  Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

• What is your current visa status?
• What is your Nationality?
• Are you an immediate joiner?
• Do you have a previous experience in same role?
• Do you have an experience with allocations?

Experience:

• UAE: 2 years (Required)

License/Certification:

• UAE Driving license (Required)

Please refer the Job description for details