QUALIFICATIONS:

• NVQ level 3 or equivalent plus practical experience

KNOWLEDGE:

• Knowledge of Safeguarding Adults processes and thresholds and eligibility criteria for adult social services and understanding of mental capacity assessments
• Knowledge of full range of administrative procedures and systems gained through training

EXPERIENCE:

• Experience of working in Social Care, Criminal Justice or Health sector or related organisations in the private, voluntary or independent sector.
• Experience of minute taking at safeguarding or similar customer-focused meetings
• Experience of Safeguarding adults.
• Experience of multi-disciplinary work and working within a multicultural environment.

SKILLS & ABILITIES:

• Proven ability to initiate administrative systems.
• Ability to work effectively as part of a team and with other professional groups, providing effective administration to support the operation of the service
• Ability to work on own initiative and to work effectively with supervision, to organise and prioritise own tasks within a busy environment, managing a varied and demanding workload with competing priorities.
• Ability to develop appropriate administrative systems and procedures
• Use of Shorthand in minute taking

KEY RESPONSIBILITIES:

• Identify the need for office support tasks and take proactive steps to provide cover for colleagues when required, duties may include meeting arrangements, note taking, minute taking and data management.
• Apply the council wide administrative processes which support the work of the service e.g. sending out letters etc.
• Maintain IT systems, including local and corporate IT systems, spreadsheets, databases and text files. To be able to produce appropriate outputs, e.g. reports.
• Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
• Scanning and uploading of documents to the information system, ensuring accuracy and appropriate disposal of paper documents
• Dealing professionally with incoming phone calls, emails and correspondence; taking messages in an efficient manner and redirecting calls to the appropriate officer where necessary.
• Respond to enquiries sensitively and efficiently, from professionals and customers on the role and function of the service, either orally or in writing, taking into account individual circumstances.
• Maintain strict confidentiality of all records produced and received and be aware of requirements of the Data Protection Act, 1998.
• Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the council.
• Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

DUE TO THE NUMBER OF CVS BEING SENT TO US UNDER CURRENT MARKET CONDITIONS, UNFORTUNATELY WE CANNOT RESPOND TO ALL APPLICATIONS. IF YOU HAVE NOT HEARD FROM US WITHIN 3 WORKING DAYS PLEASE ASSUME THAT YOU HAVE NOT BEEN SHORTLISTED ON THIS OCCASION. WE WILL, HOWEVER, BE VERY HAPPY TO RECEIVE FUTURE APPLICATIONS FROM YOU FOR OTHER ROLES.

ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF pleas