JOB TITLE: Relief Safeguarding Officer
LOCATION: Carlisle
SALARY/BENEFITS: £12.60 per hour
HOURS: 42hrs/week 4 on 4off Rotation , Earlies are 0800-2000, Lates are 1200-0000,

KEY SKILLS:

• Active, enthusiastic, and approachable as the role involves engaging with the general public, answering their questions, and providing an excellent level of service to all customers.
• A desire to help people, deliver pro-active level of customer service and be always professional as an ambassador for the railway.
• Good conflict management skills and the ability to diffuse situations appropriately.
• You will need to hold a valid SIA Door Supervisor License
• You must have an excellent level of communication with a good command of the English language.
• Good written English is essential.
• You take a pro-active approach and attitude to all tasks, responding promptly and in compliance with all required health & safety regulations.
• You can work as part of a team, whilst demonstrating initiative and ability to work independently when required.

THE ROLE:

To proactively patrol our client’s infrastructure, providing excellent customer services, ensuring a safe and secure environment for our client’s customers and staff. If you are someone who likes to interact with people and thrives in a busy environment where no two days are the same, then this role is for you.

PATROL RESPONSIBILITIES:

• HOT protocol to be followed in relation to suspect packages/vehicles.
• WHAT protocol to be followed in relation to suspect people.
• Enforcing Railway Byelaws
• Safeguarding duties involving vulnerable adults and children

HEALTH & SAFETY RESPONSIBILITIES:

• To comply with health & safety instructions and directives issued within our client’s Safety Manual.
• To use the appropriate safety equipment properly and to wear Personal Protective Equipment where applicable and report any loss.
• To refrain from the wilful misuse or interference with anything provided in the interests of health, safety and welfare.
• To refrain from any action that might endanger themselves, other employees, customers or members of the public.
• To report immediately any accidents, incidents or near misses as soon as possible. This should include both personal injury and vehicle damage.
• To comply with all company policies including the Safety and Environmental Policy Statements and Drugs and Alcohol Policy.
• To continuously conduct a dynamic risk assessment at all times.

PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU:

• Hold a current, valid SIA Licence
• Can provide a full 5 years of work history without gaps.
• Have a flexible approach to working shifts including weekends.