JOB INFORMATION

Job Requisition ID: 74167
Ministry: Service Alberta and Red Tape Reduction
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: August 13, 2025
Classification: Administrative Support 5
Salary: $1,913.27 to $2,342.49 bi-weekly ($49,936- $61,138 /year)
Every Service Albertan strives to enable the success of our Ministry partners and Albertans by providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on!

QUALIFICATIONS

High School Diploma and 3 years related experience in customer service dealing directly with the public is required.

ROLE RESPONSIBILITIES

Your Expertise Matters: Safety Communication Officers - Connecting, Responding, Securing.”
Join Emplyee Safety Office’s 24/7 Safety Communication Team: Protecting Alberta’s Workforce, One Call at a Time and Be the First Line of Response: Safety Communication Officers at the Heart of Public Safety.”
The Employee Safety Office (ESO) is a 24/7/365 day operation and its main priority is to monitor staff who engage in working alone situations throughout Alberta as well as receiving and dispatching for several different public lines. Safety Communication Officers fill a vital role within a highly specialized remote communication and intelligence hub as the primary point of contact for incident processing, resource utilization, communication, and documentation during emergency and non-emergency calls. Industry specific knowledge is a requirement to ensure appropriate advice is provided in meeting public and clients needs.
Reporting to the Team Lead, the Safety Communications Officer role has a responsibility to provide leadership, subject matter expertise, knowledge and information to support other team members as well as internal and external stakeholders on ESO policies, procedures and administration applications.

THE SUCCESSFUL CANDIDATE WILL BE RESPONSIBLE FOR:

• Answering different public hotlines and providing timely, accurate information to members of the public while displaying excellent customer service abilities.
• Monitor clients who work alone and provide safety services and emergency response as needed.
• Supporting government enforcement activities and utilize several different databases to provide sensitive information to officers.
• Ensure communications systems are functioning properly and remains within acceptable audio and operational parameters.

TO BE SUCCESSFUL IN THIS ROLE, YOU NEED TO DEMONSTRATE:

• Ability to read, write, articulate and communicate effectively in English.
• Manage situations that involve sensitive information while maintaining confidentiality in accordance with privacy legislation.
• Multi-task, maintain focus on each event and must possess excellent attention to details.
• Strong interpersonal skills in order to deal with clients, co-workers and the public in emotional and high stress environments and situations.
• Strong listening skills to determine priority of dispatch calls for service accordingly in situations, which may be ambiguous due to stress, language, noise or other distracting factors.
• Demonstrate initiative, professional judgment and creativity.
• Positively influence, negotiate and obtain commitment from team members and clients.
• Demonstrate ability to adapt, learn and troubleshoot various computer programs.
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