Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news

LI-Hybrid

Team Overview:
The Safety Operations Manager will lead efforts to ensure the safety and security of our users, drivers, and operations. This individual will develop and implement safety protocols, respond to emergencies, and manage crises effectively to minimize risk and impact. This role requires strategic thinking, swift decision-making, and a collaborative approach to maintaining a safe and resilient environment.

Role Responsibilities:

• Leading the response to critical incidents, emergencies, or crises, ensuring rapid and effective resolution.
• Monitoring and analyzing safety performance metrics to identify trends and areas for improvement.
• Monitoring and evaluating vendor performance to ensure adherence to SLAs, KPIs, and quality standards.
• Serving as the primary point of contact for vendor relationships, fostering open communication and trust.
• Developing, implementing, and continuously improving safety policies, procedures, and protocols.
• Collaborating with cross-functional teams to ensure safety is integrated into all aspects of the business.
• Executing a global crisis management framework, including contingency plans and communication protocols.
• Acting as the primary point of contact during crises, coordinating with internal teams, law enforcement, and external stakeholders.
• Providing timely and transparent communication to relevant parties during and after crises.
• Overseeing the reporting, documentation, and investigation of safety incidents and near-misses.
• Working with legal and compliance teams to ensure adherence to local laws and regulations.
• Promoting a culture of safety awareness and accountability within the organization.
• Organizing regular drills and simulations to test and refine crisis response plans.

Role Qualifications:

• 5+ years of experience in safety operations, crisis management, or a related role, preferably in the mobility, transportation, or technology sector.
• Strong knowledge of safety standards, risk assessment methodologies, and crisis management best practices.
• Excellent problem-solving, decision-making, and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to lead under pressure.
• Proficiency in using incident management and safety monitoring tools.
• Flexibility to work outside regular hours and travel as needed.
• Proficiency in English, Portuguese is a Plus (Not required).

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Role Responsibilities:

• Leading the response to critical incidents, emergencies, or crises, ensuring rapid and effective resolution.
• Monitoring and analyzing safety performance metrics to identify trends and areas for improvement.
• Monitoring and evaluating vendor performance to ensure adherence to SLAs, KPIs, and quality standards.
• Serving as the primary point of contact for vendor relationships, fostering open communication and trust.
• Developing, implementing, and continuously improving safety policies, procedures, and protocols.
• Collaborating with cross-functional teams to ensure safety is integrated into all aspects of the business.
• Executing a global crisis management framework, including contingency plans and communication protocols.
• Acting as the primary point of contact during crises, coordinating with internal teams, law enforcement, and external stakeholders.
• Providing timely and transparent communication to relevant parties during and after crises.
• Overseeing the reporting, documentation, and investigation of safety incidents and near-misses.
• Working with legal and compliance teams to ensure adherence to local laws and regulations.
• Promoting a culture of safety awareness and accountability within the organization.
• Organizing regular drills and simulations to test and refine crisis response plans

Role Qualifications:

• 5+ years of experience in safety operations, crisis management, or a related role, preferably in the mobility, transportation, or technology sector.
• Strong knowledge of safety standards, risk assessment methodologies, and crisis management best practices.
• Excellent problem-solving, decision-making, and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to lead under pressure.
• Proficiency in using incident management and safety monitoring tools.
• Flexibility to work outside regular hours and travel as needed.
• Proficiency in English, Portuguese is a Plus (Not required)