Sahl Banking Cluster Manager at KCB Group

Kenya, Nakuru, Kenya -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Islamic Banking, Shariah Compliance, Business Development, Relationship Management, Risk Management, Team Leadership, Financial Analysis, Customer Experience, Strategic Planning, Performance Management, Coaching, Marketing, Stakeholder Management, Retail Banking, Corporate Banking

Industry

Banking

Description

1. KEY RESPONSIBILITIES: * Drives cluster-level growth of Sahl Banking through deposit mobilization, financing expansion, revenue generation, and customer acquisition across assigned Retail branches and the Corporate Sector. * Identifies and executes local market and segment opportunities aligned to Islamic banking principles to expand Sahl customer base and balance sheet. * Accountable for first-line Shariah compliance, ensuring all products, transactions, and customer engagements adhere strictly to approved Shariah structures and governance frameworks. * Proactively identifies, manages, and escalates Shariah, operational, and reputational risks arising from branch activities within the cluster. * Ensures consistent high-quality customer experience, complaint resolution, and ethical conduct, reinforcing customer trust and confidence in Sahl Banking. * Acts as the primary coordination point between Retail branches and central stakeholders including Sahl Banking, Shariah Compliance, Risk, Operations, IT, Marketing, and Customer Experience teams. * Supports and working closely with both internal and external stakeholders in matters of shariah banking. * Supports and executes marketing, community outreach, and engagement initiatives to grow awareness, acceptance, and uptake of Sahl Banking offerings. * Builds branches and corporate banking team capability through training, coaching, and performance support, enabling frontline teams to effectively sell, service, and manage Sahl products. * Monitors cluster performance against growth, service, and compliance targets, implementing corrective actions to address gaps and drive results. * Role outcomes directly influence profitability, balance sheet growth, customer loyalty, regulatory standing, and brand credibility of Sahl Banking in both retail and corporate sector. MINIMUM POSITION QUALIFICATION REQUIREMENT -------------------------------------------------------------------------------- [1] Need Types are : RQ = Required, AA = Added Advantage [2] Need Types are: ES = Essential, DE = Desirable but not Essential

Responsibilities

The Cluster Manager is responsible for driving the commercial growth, deposit mobilization, and financing expansion of Sahl Banking across assigned retail branches. They ensure strict adherence to Shariah governance frameworks while managing operational risks and enhancing customer experience.