ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

Saikindō Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards oversees both Room Attendants and Houseman working on the floors conducting detailed inspections of their work.

WHAT YOU WILL DO

1. Be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons.
2. Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
3. Be knowledgeable about service techniques and culinary terminology to train staff and sell products to customers and patrons.
4. Observe physical condition of facilities and equipment and report to the Manager the recommendations for corrections and improvements as needed.
5. Work harmoniously and professionally with co-workers and Managers
6. Be able to manage the services in the outlet under his/her direct responsibility.
7. Assist with set-up and cleaning of operational areas.
8. Be well versed in the working knowledge of division operations as well as Four Seasons Cultural and Core Standards, policies and standard operating procedure.
9. Plan schedules & ensure high employee performance.
10. Supervise and motivate the teams under his/her responsibility always promoting the ‘golden rule’.
11. To ensure Health & Safety alongside good hygiene practices are maintained.
12. Liaise with Housekeeping, Engineering and Purchasing in particular to maintain cleanliness, all in working order and supplies at hand needed to operate the outlet.
13. Assist in creating action and training plans around the Employee Engagement Survey (EES) as well as in relation to the Guest Comment Ratings inclusive of Coyle and Leading Quality Assurance (LQA) reports.
14. Perform other tasks or projects as assigned by the F&B Outlet Manager. Asst. Director of Food & Beverage or Hotel Manager.