Sailpoint Support Engineer at MassMutual

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SailPoint IdentityNow, Identity Lifecycle Management, IAM Operations, SCIM, REST APIs, JDBC Connectors, Active Directory, Azure AD, Okta, PowerShell, Incident Management, Access Certification, Root Cause Analysis, Identity Governance, Provisioning Workflows, Aggregation

Industry

IT Services and IT Consulting

Description

Who We Are – MassMutual India Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we’re stronger. Job Description Job Title SailPoint Support Engineer Role Overview Support and operate SailPoint IdentityNow (IDN) platform in a production environment Responsible for BAU operations, access management, lifecycle processes, and incident handling Ensure platform stability, compliance, and seamless identity governance operations Key Responsibilities IGA Operations & Support Provide L2/L3 support for SailPoint IdentityNow platform Handle IAM tickets, access requests, and incidents within SLA Monitor aggregation jobs, provisioning tasks, and identity processing Perform daily system checks and health validation Identity Lifecycle Management (JML) Execute Joiner, Mover, Leaver (JML) activities Ensure timely provisioning and de‑provisioning of access Validate identity data from source systems Troubleshoot lifecycle failures and data issues Access Request & Provisioning Process access requests via IdentityNow workflows Validate approvals and ensure least‑privilege access compliance Support provisioning using: SCIM / REST APIs Web Services / JDBC connectors Troubleshoot provisioning failures and access discrepancies Application Onboarding (Operational Support) Support application onboarding into IdentityNow Validate: Account aggregation Entitlements Access profiles Assist in: Correlation and mapping Testing and UAT validation Coordinate with application owners and onboarding teams Incident Management & Troubleshooting Investigate and resolve: Aggregation failures Provisioning errors Identity sync issues Perform root cause analysis (RCA) Escalate issues to engineering/vendor teams Access Reviews & Certifications Support access certification campaigns Track completion and follow up with stakeholders Support remediation and closure activities Ensure compliance with access governance policies Audit & Compliance Support Provide audit evidence and reports Support audit observations and remediation Ensure adherence to IAM policies and standards Documentation & Process Improvement Maintain SOPs, runbooks, and onboarding documentation Document issues, fixes, and workflows Identify opportunities for automation and process improvement Required Qualifications Experience 4–6 years of IAM experience with SailPoint IdentityNow (mandatory) Experience working in IAM operations / support environment Technical Skills Hands-on experience in: SailPoint IdentityNow (IDN) Identity lifecycle (JML) processes Strong understanding of: Aggregation, correlation, provisioning workflows Access profiles, roles, and entitlements Experience with: SCIM / API-based integrations Familiarity with: Active Directory / Azure AD / Okta (good to have) Basic scripting (PowerShell / API scripting) is a plus Soft Skills Strong troubleshooting and analytical skills Good stakeholder communication (business & application teams) Ability to handle BAU + incidents + onboarding simultaneously Detail-oriented with SLA-driven approach Why Join Us? We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard. Does this sound like a great fit? Apply today! At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. Our work environment is one where the majority of our team members adopt a hybrid schedule — working some days in the office and some days remotely, balancing flexibility with in-person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on-site and others may be 100% remote, subject to business needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Responsibilities

Support and operate the SailPoint IdentityNow platform, focusing on BAU operations, access management, and identity lifecycle processes. Responsible for L2/L3 support, application onboarding, and ensuring compliance through access reviews and audits.