JOB DESCRIPTION:

We are seeking a proactive, detail-oriented Sales Account Administrator to support our UK sales team. In this pivotal role, you will manage the administrative functions that underpin our sales operations — from order processing and CRM updates to customer communication and documentation handling.
If you’re highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics — this could be the role for you.

KEY COMPETENCIES & SKILLS

• Strong communication and interpersonal skills.
• Meticulous attention to detail with high levels of accuracy.
• Assertive and confident when liaising with sales engineers and other stakeholders.
• Able to manage multiple priorities and work effectively under pressure.
• Collaborative mindset; team player with a proactive, can-do attitude.
• Highly organised and process-driven.

QUALIFICATIONS

• Minimum of 3 years’ experience in sales administration, customer service, or office support.
• ‘A’ level, NVQ, or equivalent qualification.
• Strong Microsoft Office skills (Excel, Outlook, Word); experience with CRM systems (preferably Salesforce) and ERP systems (e.g. IFS, Agile) is a plus.

• Support the UK sales team to achieve sales goals and customer satisfaction.
• Manage order entry and update order progress via CRM (including MOCT creation in Agile) and order acknowledgement to customers.
• Maintain accurate records of leads, prospects, and sales campaigns in CRM.
• Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers.
• Follow up on overdue payments and support after-sales customer satisfaction.
• Update and distribute the weekly Rolling Order Summary Sheet.
• Provide regular reporting on opportunities from CRM.
• Raise and process RMA requests, concessions, order amendments, and warranty orders.
• Create and update customer accounts in IFS; complete supplier setup forms.
• Prepare basic quotations and provide lead times to support the sales cycle.
• Liaise with Service teams to ensure coordination on service-related orders.
• Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed.
• Collaborate with business teams in the UK and Germany to ensure timely order processing.
• Perform other related duties that may be required from time to time