• Permanent Opportunity
• Sydney location
• Provide exceptional service and support to key customers while driving sales opportunities.

THE OPPORTUNITY

We are seeking a customer-centric and highly detail-oriented Account Assistant to provide exceptional service to our customers. This role involves proactively managing customer accounts, ensuring we consistently deliver on our promises, and supporting the Key Account Manager to drive sales opportunities. Key responsibilities include managing customer master data, order management, claims administration, and importantly, the administration of promotional programs.

WHAT YOU’LL EXPERIENCE

• Hybrid Flexibility: Blend in-office engagement with work-from-home opportunities for a balanced work week.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment

• Customer Management: Handle the creation, maintenance, and discontinuation of product ranges for specific customer groups, including exclusive articles.
• SAP Master Data: Maintain and load critical product and pricing data into SAP.
• Customer Support: Manage the sales support email and phone line.
• Query and Order Resolution: Take full ownership of resolving all customer queries and ordering needs from start to finish.
• Sales Order Management: Oversee the sales order process, including checks, error resolution, and creating manual orders.
• Cross-Functional Support: Provide administrative support by arranging meetings, processing customer claims, and raising IT service tickets.