SALES ACCOUNT COORDINATOR - THE CLIFFS HOTELSPA

The Cliffs HotelSpa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.
The Cliffs HotelSpa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.
The Cliffs HotelSpa is continuously growing and expanding! We are seeking an eager, thoughtful, and driven full-time Sales Account Coordinator who can create a sense of luxury while working with clients. We look forward to connecting with you!

POSITION SUMMARY:

The Sales Account Coordinator is an entry-level sales position that assists in managing the group sales effort in their designated markets. This includes developing new accounts, nurturing existing accounts, implementation of sales strategies to achieve all goals and maximize profits for the hotels while maintaining customer satisfaction.

EDUCATION, EXPERIENCE, SKILLS:

• High school diploma
• Previous sales experience preferred
• Hotel/Resort experience highly desirable
• Computer knowledge in Microsoft Word, Excel, and Outlook; previous experience with Maestro and ACT! preferred
• Interpersonal skills and the ability to work well in a team environment and with the public
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
• Ability to accurately compute and manipulate mathematical calculations
• Punctuality with regular and reliable attendance
• Ability to multitask and work in mentally demanding situations.

PHYSICAL REQUIREMENTS:

• Ability to sit continuously for the duration of the shift (eight or more hours).
• Ability to work in stressful situations.
  This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

ESSENTIAL FUNCTIONS OF THE JOB:

• Yield potential group business with Sales Manager, Revenue Manager Director of Sales and Catering, and General Manager for rates and availability
• Meets with and maintains rapport with individuals and contacts in order to produce groups business, to include Room Sales, FB Sales and Catering/Banquet Sales
• Acts as a liaison with other department managers to facilitate services agreed upon by the sales office and prospective clients
• Answers phones and qualifies leads
• Responds promptly to all emails and voice-mails
• Follow-up on RFP’s in a timely manner
• Utilizes old group files to locate previous groups with potential rebooking opportunities
• Creates proposals and contracts for group business
• Conducts site tours for scheduled and non-scheduled prospects
• Meets and greets all group contacts during their contracted programs
• Prepares amenity request for all VIP clients
• Utilizes ACT to log and track all proposed, tentative and closed group business as well as client correspondence and future follow-up
• Attends appropriate meetings and events and maintains good rapport with area VCB’s, Chambers of Commerce and other appropriate professional industry-related organizations
• Ensures sales activities meet or exceed individual, team, revenue and other applicable goals outlined by General Manager
• Assists with implementation of sales strategies which apply to designated market segment
• Attend Sales and Catering Department meetings
• Prepares weekly, monthly and quarterly reports
• Administrative duties as assigned by sales manager
• Performs all tasks as assigned by manager

ADDITIONAL JOB DUTIES:

• Able to work 40-45-hour work-week as needed
• Able to work weekends and holidays
• Onsite work required