Sales Account Manager

at  First Fence

Welcome to First Fence - where security meets innovation!
As industry pioneers in Security and Temporary Fencing, we’re all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Why First Fence?

• Same-day delivery across the UK
• Six strategic locations, including our National Distribution Centre
• Extraordinary growth since 2010
• ️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we’re not just securing spaces; we’re securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

SKILLS, QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

Relationship Building: Strong interpersonal skills and the ability to build trust with clients.
Sales and Negotiation: Proven sales experience, effective negotiation skills, and a track record of achieving sales targets.
Account Management: Strong organisational skills, ability to manage multiple accounts, and understanding of account planning processes.
Market Analysis: Ability to analyse market trends, identify opportunities, and assess risks.
Communication: Excellent verbal and written communication skills, including the ability to present information effectively.
Problem-Solving: Ability to identify and resolve issues efficiently and effectively.
Technical Proficiency: Familiarity with CRM systems, sales tools, and relevant industry software.
Data Analysis: Ability to analyse data, interpret trends, and use insights to drive decision-making.
Customer Service: Strong customer service skills, empathy, and a commitment to providing exceptional service.
Adaptability: Ability to adapt to changing market conditions and client needs.
Teamwork: Ability to collaborate effectively with colleagues across different departments.

THE ROLE:

Reporting to the Sales Manager, you will play a vital role in the development and growth of a select list of customer accounts
You will positively and effectively promote the business and the products/services we provide, while working alongside collaboratively with other departments
You will need to be able to manage multiple developing client accounts to provide a solid relationship whilst promoting a professional image consistent with First Fence’s core values.
As you’d expect with a demanding Sales roles you are required to be flexible, driven, and use your own initiative.

DUTIES AND RESPONSIBILITIES:

Client Relationship Management: Build and maintain strong relationships with key accounts, provide support, and resolve issues promptly.
Sales Management: Execute sales strategies, increase revenue through upselling/cross-selling, and achieve sales targets.
Account Planning: Develop account plans, forecast sales, analyse market trends, and identify opportunities.
Negotiation and Contract Management: Negotiate terms, manage contracts, and ensure compliance.
Collaboration: Coordinate with internal teams, provide feedback, and ensure a seamless client experience.
Client Education: Educate clients, provide resources, and maximise the use of offerings.
Reporting and Analytics: Track KPIs, use data for insights, and drive improvement.
Customer Retention: Implement loyalty programs, monitor satisfaction, and retain clients.
Problem-Solving: Proactively address issues, manage critical situations, and ensure customer service excellence.
Compliance and Documentation: Adhere to regulations, maintain accurate records, and ensure accountability.