ACCOUNT MANAGER

Our client, a lead manufacturing company who are locally known as an employer of choice are recruiting an experienced account manager to join their growing team. This is a fantastic opportunity further your career with a forward thinking, dynamic company. We require someone with customer service experience to join a busy team, to ensure sales orders are processed, tracked and dispatched on time.

• Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
• Generate works orders to facilitate scheduling of purchased items.
• Generate and maintain accurate customer despatch documentation
• Maintain open orders, ensure records are accurate and act upon these efficiently.
• Create and forward the weekly delivery schedule to the customers in preparation for the coming week.
• Liaise with the Production to make sure customer orders are being met on schedule.
• Monitor lead times and agree these with the Production Manager for all customers.
• Keep customers informed of any changes to the despatch schedule / delivery times as early as possible.
• Work collaboratively with the customer to resolve queries and meet changed or urgent needs.
• Liaise with logistics department to make sure customer orders are being collected and delivered on time.
• Record and communicate any customer issues and forward complaints to the Quality Team.
• Management of company stock levels
• Any other duties, within reason and capability, as agreed with the Production Manager/Senior Managers