Nelson Recruitment Services are currently representing our client who are a reputable international Manufacturing business. Our client is now looking for and experienced Internal Sales Executive to join the business on a permanent basis.
As an Internal Sales Executive you will Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries to a high level of customer service. Promote the company’s products through monthly outbound telephone campaigns. Communicate effectively with internal teams to provide a high level of customer service. Support the Team Leader as required including preparing quotations, supporting account credit and debit administration.

REQUIREMENTS:

• GCSE level or Equivalent
• Computer literate – intermediate level or above in Word and Excel
• Working knowledge of CRM systems e.g., Salesforce or Infor would be desirable.
• Good telephone manner
• Ability to build rapport with customers.
• Office Administration
• Ability to work as part of a team and on your own initiative.
• Ability to prioritise own workload and manage own time commitments.
• Willingness to go the ‘extra mile.’
• Flexibility
• Mindfulness.
• Willingness to share ideas and improvements.
  Salary: £25,000 - £28,000

• Use computerised systems to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
• Process and progress orders through to dispatch.
• Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
• Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
• Engage in outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
• Provide customer quotations.
• Provide the external sales team with information relating to quotations, customer accounts etc.
• Organise transport for non-standard deliveries.
• Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.
• Liaise with all departments on issues relating to product manufacture, assembly etc.
• Provide general administrative duties to support the UK team as directed by Team leader.
• Any other duties of a similar nature as required.