ABOUT US

Alert Cascade is a fast growing UK-based SaaS company, providing critical communications and emergency notification solutions to organisations across the UK and beyond. Our platform supports public and private sector clients in keeping their people informed, connected, and safe during disruptive events.
We’re looking for a motivated, experienced Sales & Account Manager to join our close knit team. This is a full time role focused on driving new business growth, delivering customer onboarding, and building lasting client relationships.

Sales & Lead Conversion

• Handle new sales enquiries from our website, email campaigns, and referrals.
• Qualify prospects, understand their challenges, and showcase how Alert Cascade can help.
• Lead web-based demos, follow up, and guide prospects through to close.

Customer Onboarding (Non-Technical)

• Manage the post-sale handover and onboarding process (technical setup handled separately).
• Deliver account walkthroughs to new customers and set them up for success.
• Collaborate with the technical team to coordinate setup.

Account Management & Growth

• Serve as the main point of contact for your assigned clients.
• Proactively manage renewals, upsell opportunities, and usage reviews.
• Identify opportunities for expanding product adoption within existing accounts.

Internal Collaboration

• Provide insights to the marketing team on lead quality and conversion patterns.
• Capture and share customer feedback with product and technical teams to improve the user experience.
• Maintain CRM records, sales pipeline status, and accurate forecasting.