Sales Account Manager at Tomra

Town of Rotterdam, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

85000.0

Posted On

11 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Strategic Partnering, Compliance Management, Issue Resolution, Territory Management, Stakeholder Relationship, Performance Monitoring, Contract Negotiation, Training Development, Business Reviews, CRM Documentation, MS Office, Presentation Skills, Customer Relations, Travel

Industry

Automation Machinery Manufacturing

Description

Company Description TOMRA North America, is a top International Reverse Vending and Recycling Company. At Tomra transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. The Account Manager will serve as the primary strategic partner for key regional and national accounts, driving customer success while expanding TOMRA’s recycling and redemption solutions, and other affiliated products, across multiple bottle bill states. They lead end‑to‑end account ownership while ensuring full customer compliance with state deposit laws. As the main point of contact for both corporate and store‑level teams, the Account Manager will manage escalations, resolve issues, and drive continuous improvement. This role will train customer staff, manage a multi‑state territory, and represent TOMRA within industry groups and regulatory communities, strengthening relationships across distributors, redemption networks, and environmental stakeholders. Pay: $80-85,000 annually plus 10% bonus potential Monday – Friday schedule with possible weekend availability needed Heavy Travel Required – Company Vehicle Provided Job Description Serve as the primary contact for regional and national accounts, developing strategies that support customer goals and expand TOMRA’s recycling solutions, and other affiliated products. Maintain deep knowledge of bottle bill laws across multiple states (e.g., NY, MI, IA, CT, MA, ME, VT) and guide customers through compliance requirements and regulatory changes. Lead customer onboarding, including site surveys, workflow design, capacity planning, and execution of installations, upgrades, and retrofits. Ensure customers understand TOMRA’s equipment portfolio, system capabilities, reporting tools, and operational best practices. Monitor operational performance across locations, analyzing uptime, service trends, and redemption volumes to drive efficiency improvements. Partner closely with field service and operations teams to ensure proactive maintenance and timely resolution of technical issues. Provide performance dashboards and strategic insights to help customers enhance experience and optimize labor and throughput. Manage contract renewals, service agreements, and commercial discussions while identifying opportunities for solution upgrades and expansion. Train store and redemption center teams on machine operation, troubleshooting, safety, and regulatory requirements; develop training materials and workshops. Act as the escalation point for operational issues, coordinating cross‑functional teams to resolve problems and implement corrective actions. Conduct quarterly or semi‑annual business reviews, presenting insights on performance trends, regulatory impacts, and efficiency gains. Manage a multi‑state territory site visits, regular communication, and maintaining accurate CRM documentation (IFS). Represent TOMRA at bottle bill association meetings, recycling conferences, environmental sustainability events, and local stakeholder gatherings. Qualifications QUALIFICATIONS - Preferred basic understanding of TOMRA technology or equivalent Proficient in MS Office software, especially MS Excel & MS PowerPoint Knowledge of Customer Relations software (e.g. SalesForce, IFS) Excellent oral/written communication skills Excellent presentation skills Excellent customer relations skills Availability to travel at least 50% of the time EDUCATION and/or EXPERIENCE – Education: Two (2) – four (4) years of college. Experience: Five years sales support experience and work with sales staff. Experience working within the beverage industry preferred Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Account Manager will act as the primary strategic partner for key accounts, driving customer success by expanding TOMRA's recycling solutions across multiple bottle bill states while ensuring full customer compliance with state deposit laws. This involves leading end-to-end account ownership, managing escalations, resolving issues, training staff, and representing TOMRA within industry and regulatory communities.