Sales Admin Lead - ECS(SEA) at STAUBLI SINGAPORE PTE LTD

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Management, Disciplinary Management, SAP R3 ERP, SAP SD Module, Sales Administration, Process Improvement, Customer Order Entry, Performance Monitoring, MS Excel, MS PowerPoint, MS Word, English Proficiency, Business Administration, Conflict Resolution, Resource Prioritization, Stakeholder Communication

Industry

Automation Machinery Manufacturing

Description

Company Description Stäubli is a multinational, value driven technological solutions provider. Stäubli’s activities are divided into four divisions; robots, textile, electrical connectors and fluid connectors. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability and performance – our strong basis for the trusted partnership with our customers worldwide. Job Description Function - Sales Admin Lead – ECS (SEA) Job Function - Sales Support & Administration Operations Support Cost Center - ECS GI & RE Solid Line Manager - Head of Sales & Services – ECS (SEA) Subordinates - All ECS Sales Admin as dotted line (co-planner) Key Responsibilities Technical and disciplinary management of the Sales admin department First level support for escalation cases in day-to-day business Definition and assessment of annual goals for subordinates (Joint support with LDDs) thru regular exchange with LDDs in respective BU/SEA to update planning data. Proactively design improvements in the area of work organization, work processes and the division of tasks in the area of responsibility Review, control and enforce the higher-level decisions and regulations. Promotion and development of direct reports in professional and social matters Execution of communication in the context of organizational, process-related and content-related changes towards internal partners and subsidiaries as well as implementation of training courses Work closely together with HoSS to build up and develop the new Operating model as preliminary defined Operational tasks in the area of trouble-shooting : Handling requests escalated by Sales Admin Team Regular processing & monitoring team & individual key performance Trouble-shooting at the level of individual orders Prioritize incoming customer orders when resources are scarce Effective coordination with in-house departments to improve availability at short notice Proactive communication of delivery difficulties or capabilities with the affected departments from the branches (and reps) Facilitate regular exchange with relevant Production units Role as SD/CS SAP Key users for regional Servicing a limited client portfolio by prompt customer order entry in SAP. Creation of order confirmation (price - quantity - delivery time) and responsible for the returns and complaints process. Qualifications Commercial training with technical flair, further training in business administration Several years of successful experience in a similar position Experience in an international environment, preferably in the field of electrical connectors. Good MS Office skills: Word, advanced Excel, PowerPoint Advanced knowledge of SAP R3 ERP Module SD Good language skills in English, both written and spoken

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Responsibilities

Lead the Sales Administration department by managing technical and disciplinary goals and optimizing work processes. Handle escalated customer order issues and serve as a regional SAP Key User to ensure efficient order processing and delivery.