JOB SUMMARY

Sales Administration Clerk reporting to the Production Co Ordinator
Part of Zell-Em Group Sales Office Team
This is a Full Time and Permanent Position

DESIRED SKILLS AND QUALIFICATIONS

• Excellent communication skills
• Meticulous attention to detail
• Highly organised and pro active
• Able to work on own initiative and have flexible attitude
• MS office applications – particularly Excel and Access Database
• Working as part of a team

• Reporting any non-conformances, problems, risks, opportunities for improvement or incidents to the line manager
• Reporting customer feedback to line manager
• Upholding company rules in accordance with the Zell-Em Group handbook
• Ensuring procedures are followed
• Processing customer complaints
• Processing telephone, fax, and email orders
• Checking web orders
• Ensuring all orders are clear and include all the relevant information
• Setting up product codes and customer fixed lists
• Dealing with customer queries and complaints
• Achieving departmental targets
• Maintain all necessary working documents and reports
• Taking and redirecting reception calls
• Comply with company safety policies and safety regulations
• Customer Feedback Reviews
• Customer Fixed List Reviews