Sales administration Front Office at Sika AG

Ksar-Said, Tunis, Tunisia -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Cycle Management, Order Processing, Customer Order Tracking, Customer Claims Management, Sales Contract Preparation, Administrative Support, Sales Data Reporting, EHS Compliance, Quality Standards Compliance, Ethical Standards Compliance, Customer Loyalty Building, Data Accuracy, Sales History Maintenance, Documentation Procedures, Customer Satisfaction, Order Invoicing

Industry

Chemical Manufacturing

Description

Company Description Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. With more than 34,000 employees, the company generated sales of CHF 11.2 billion in 2023. Job Description Key responsibilities : Manage the entire sales cycle : Applies administrative procedures for order processing in accordance with internal processes in order to contribute to the compliant execution of sales operations. Enters and tracks customer orders, ensuring the reliability and accuracy of the data entered in order to guarantee sales compliance. Manages customer claims and complaints related to orders entered and invoiced in order to build customer loyalty and ensure their satisfaction Prepare sales contracts in accordance with current templates and procedures to ensure contractual compliance. Provide administrative support to clients : Updates customer files and sales data based on completed orders in order to maintain up-to-date sales history and provide the necessary information. Reports on sales activity based on available data in order to provide the sales and marketing departments with the necessary information. Compliance with EHS standards and sustainable development : Applies product and operation traceability procedures to ensure compliance with quality standards and norms related to archiving and documentation. Ensure compliance with ethical standards and fair practices with customers and partners in order to promote a positive image of the company and its practices. Qualifications Bachelor's/Master's degree in administrative management and commerce At least 5 years of experience in a similar position In line with Sika's values and principles Additional Information Special requirements Undertake such additional duties which may from time to time be required. Work overtime when needed in after Working time or weekend. Global Contract type: Permanent Region: EMEA Area: Africa Global Department: Customer Service

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Responsibilities

The role involves managing the entire sales cycle, including order processing, customer claims, and preparing sales contracts. Additionally, it requires providing administrative support to clients and ensuring compliance with quality and ethical standards.