ABOUT OVERLAND IRELAND TOURS LTD:

Overland Ireland Tours LTD is a leading provider of immersive and authentic travel experiences in Ireland. We specialize in taking travellers off the beaten path to discover the hidden gems and cultural richness of the Emerald Isle. We are passionate about showcasing the best of Ireland and creating unforgettable memories for our guests.

JOB SUMMARY:

We are seeking an enthusiastic and highly motivated Sales Administrator to join our dynamic team. As a Sales Administrator, you will be responsible for providing exceptional customer service, crafting personalized itineraries, and promoting our unique tours to potential clients. You will play a key role in ensuring our customers have a seamless and enriching travel experience.

QUALIFICATIONS:

• Proven experience in a similar role.
• Knowledge of Ireland’s geography, history, culture, and attractions.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time management abilities.
• Proficiency in using travel booking systems and CRM software HubSpot an advantage.
• Passion for travel and providing exceptional customer service.

• Report to Travel Team Lead and General Manager.
• Assist the Team Lead in all areas including Sales and Administrative duties.
• Book Accomodations and Activities for our valued customers.
• Respond to customer inquiries via phone, email, and in-person, providing detailed information about our tours, itineraries, and destinations.
• Create customized travel itineraries based on customer preferences, interests, and budget.
• Offer expert advice on travel arrangements, including accommodation, transportation, activities, and attractions.
• Process bookings, manage reservations, and handle customer payments.
• Build and maintain strong relationships with clients, ensuring their satisfaction throughout the travel planning process.
• Stay up-to-date on Ireland’s travel industry trends, including new destinations, attractions, and activities.
• Collaborate with the sales and marketing team to promote our tours and reach new customers.
• Assist with administrative tasks as needed.