The Motorcycle Parts Sales Administrator is responsible for providing exceptional customer service and driving sales of motorcycle parts and accessories. This role involves assisting customers in identifying and purchasing the correct parts for their motorcycles, whilst managing the vital administration tasks required for the smooth running of the team. Ultimately ensuring that sales are maximized, and customer satisfaction is maintained in a fast-paced, motorcycle-centred environment. The ideal candidate will have strong sales and customer service experience, with a passion for motorcycles and a solid understanding of the industry.

Role Responsibilities

• Manage messages, returns, and customer feedback from storefronts
• Maintain daily upload requirements to online storefronts
• Provide reporting to the Sales Manager as needed
• Offer weekend message support (up to 2 hours) as part of the team rota
• Build customer relationships to drive sales and improve brand awareness
• Maintain eBay performance ratings
• Represent the brand with excellent customer service, bike knowledge, and attention to detail
• Improve listing accuracy and quality based on customer feedback
• Identify opportunities to enhance listing quality to drive sales and reduce returns
• Handle administrative tasks related to sales operations (refund/return tracking, automated offers, internal part sales/transfers, feedback responses)

Skills Required

• Preferred experience with eBay
• Strong communication and organizational skills
• Proficiency in various IT systems, including MS Office and databases
• Ability to meet deadlines and sales targets
• Experience with social media and online retail markets is advantageous
• Knowledge and passion for motorcycles

BONUS SKILLS

• Prior experience in a motorcycle-related sales or customer service role
• Familiarity with online marketplace operations beyond eBay
• Analytical skills to improve listings and enhance customer engagement

• Manage messages, returns, and customer feedback from storefronts
• Maintain daily upload requirements to online storefronts
• Provide reporting to the Sales Manager as needed
• Offer weekend message support (up to 2 hours) as part of the team rota
• Build customer relationships to drive sales and improve brand awareness
• Maintain eBay performance ratings
• Represent the brand with excellent customer service, bike knowledge, and attention to detail
• Improve listing accuracy and quality based on customer feedback
• Identify opportunities to enhance listing quality to drive sales and reduce returns
• Handle administrative tasks related to sales operations (refund/return tracking, automated offers, internal part sales/transfers, feedback responses