ABOUT US

The British Wax Refining Company Ltd is a 110+ year old established family business making specialised waxes for a wide range of consumer and professional uses such as candles, beauty, personal care, and food and drink coatings. We are located in a purpose-built HQ on the Holmethorpe Industrial Estate in Redhill, Surrey.

JOB DESCRIPTION

We are looking for someone to join us in our busy sales team, in a fixed-term maternity leave cover position. Ideally incorporating a 2-month handover, the position would commence in November 2025, and complete in December 2026, lasting approximately 14 months.

Reporting to the Commercial Director, this position plays a vital role in the smooth operation of our sales process.

• Sales Support – Acting as a key point of contact for new and existing customers, building successful, long-term customer relationships. You will work to satisfy customers’ needs and requests, respond to queries, process orders, and aspire to deliver a positive customer experience.

For the right candidate with marketing skills, experience or qualifications, this role can also be expanded to incorporate marketing responsibilities.

• Marketing – supporting the company’s marketing strategy, including developing and producing effective social media, email, and website-based marketing content.

SKILLS AND EXPERIENCE

• Previous experience in sales administration or an office-based customer service role.
• Excellent customer service skills with the ability to quickly build rapport and trust.
• Exceptional communication skills, written and verbal
• Proficient at using CRM and ERP systems, preferably SAP Business One.
• Strong attention to detail.
• Highly organised with the ability to multitask and prioritise.
• Self-motivated and able to work independently.

Experience:

• Sales administration: 1 year (preferred

IF THE ROLE IS TO INCLUDE MARKETING:

• Marketing qualification or equivalent experience in a similar role
• Highly proficient in a variety of software and apps, particularly Canva and Mailchimp and publishing content on social media platforms such as Instagram and LinkedIn.
• Creative, with the ability to develop engaging and relevant content.
  Job Type: Full-time, fixed term
  Contract: A 14-Month (approx.) fixed-term maternity leave cover, incorporating a 2-month handover, commencing November 2025 and completing in December 2026.
  Salary: Range of £29,000pa to £34,000pa, depending on experience and if marketing responsibilities are to be included
  Hours: 8:30am to 4:30pm, Monday to Friday
  Annual Leave: 23 days paid holiday per calendar year, excluding bank holidays
  Job Types: Full-time, Temporary, Fixed term contract
  Contract length: 14 months
  Pay: £29,000.00-£34,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• On-site parking
• Sick pay

Ability to commute/relocate:

• Redhill RH1 2NB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• If you are applying based on the role including the optional Marketing Executive responsibilities, please confirm and detail your relevant experience or qualifications

Experience:

• Sales administration: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

Reporting to the Commercial Director, this position plays a vital role in the smooth operation of our sales process.

• Sales Support – Acting as a key point of contact for new and existing customers, building successful, long-term customer relationships. You will work to satisfy customers’ needs and requests, respond to queries, process orders, and aspire to deliver a positive customer experience

For the right candidate with marketing skills, experience or qualifications, this role can also be expanded to incorporate marketing responsibilities.

• Marketing – supporting the company’s marketing strategy, including developing and producing effective social media, email, and website-based marketing content