ABOUT US

Based in Burgess Hill, our manufacturing business was established in 1994. We specialise in producing environmentally friendly, professional cleaning products for local and worldwide distributors.

REQUIRED KNOWLEDGE AND EXPERIENCE

• Commitment to exceptional customer satisfaction
• Confident, positive telephone manner and excellent written communication skills
• Good commercial awareness and able to commit to upholding the Company’s core values
• Ability to multitask and remain calm under pressure in a fast-paced, busy environment
• Highly competent in the use of MS Office, confident using Outlook, Excel and Word
• Experience in using Sage Line 50 & Act! desirable
• Knowledge of export shipping regulations and customs compliance desirable, but not essential
• Exceptional analytical, problem solving and organisational skills with strong attention to detail
• Strong interpersonal skills and ability to build relationships
• Good judgement, ability and confidence to make practical and realistic decisions within the scope of agreed responsibility
• Be reliable, consistent and dedicated in achieving company and departmental goals
• Ability to work as part of a team and co-workers of all levels, supporting colleagues and proactively sharing knowledge
• Cultural sensitivity and an ability to communicate effectively with customers from around the globe
• Awareness, understanding and willingness to follow Health & Safety guidelines & Company policy/procedures
  Job Types: Full-time, Permanent
  Pay: £25,000.00-£27,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Burgess Hill: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Our recruitment process includes a pre-screening telephone chat before the interview stage. When is a good time to call you?

Work authorisation:

• United Kingdom (required)

Location:

• Burgess Hill (required)

Work Location: In person
Reference ID: Sales Administrator - Mar 202

PURPOSE OF THE ROLE

To support the Sales Team with the day to running of the Sales Department, providing excellent customer service and administrative support.

KEY TASKS:

• Answering incoming telephone calls and emails in a professional, positive and timely manner
• Deliver outstanding support to customers, providing prompt and accurate responses to all enquiries relating to stock availability, deliveries, back orders and product information
• Process sales orders received via email or telephone. Checking orders diligently to ensure products, prices and shipping details are correct for each and every order received
• Enter sales orders methodically onto Sage Line 50, ensuring addresses & customer details are correct and carriage charges are added as applicable
• Recording customer amendments and enquires on Sage Line 50 and Act!, updating and recording information as necessary
• Work closely with the rest of the Sales Team to encourage open discussion and information sharing, particulary when customer enquires or issues arise, promoting a highly effective team who are fully informed with current customer concerns
• Identify new potential customers, swiftly handing them over to the Sales Office Manager so that they may establish the new relationship
• Establish and nurture solid relationships with both internal and external stakeholders e.g. our haulage company. Building good rapport and trust through effective communication, tailoring your approach to meet customer and business needs
• Support the Sales Team with any ad-hoc sales tasks that may arise e.g. filing, posting samples, preparing for marketing events, mailing post, temporarily provide cover for colleagues who are sick/on annual leave
• Striving for continuous improvement and efficiency in all areas relating to Sales Administration
• Any other duties as reasonably required
• Comply with all relevant Company policies and procedures, including but not limited to Health & Safety Policy and Equal Opportunities
• Commitment to exceptional customer satisfaction
• Confident, positive telephone manner and excellent written communication skill
• Good commercial awareness and able to commit to upholding the Company’s core values
• Ability to multitask and remain calm under pressure in a fast-paced, busy environment
• Highly competent in the use of MS Office, confident using Outlook, Excel and Word
• Experience in using Sage Line 50 & Act is desirable
• Knowledge of export shipping regulations and customs compliance desirable, but not essential
• Exceptional analytical, problem solving and organisational skills with strong attention to detail
• Strong interpersonal skills and ability to build relationships
• Good judgement, ability and confidence to make practical and realistic decisions within the scope of agreed responsibility
• Be reliable, consistent and dedicated in achieving company and departmental goals
• Ability to work as part of a team and co-workers of all levels, supporting colleagues and proactively sharing knowledge
• Cultural sensitivity and an ability to communicate effectively with customers from around the globe
• Awareness, understanding and willingness to follow Health & Safety guidelines & Company policy/procedures