We are looking for someone to take on a full time Sales Administrator position.
Availability: Immediate start available.
Schedule (Mon–Fri): 4.5-day week. Mon-Fri. Our standard work schedule consists of four 7-hour working days per week, from Monday to Thursday (8:30am-4:30pm).
On Fridays we operate half-day hours with two 3-hour shifts (08:30–11:30 or 13:00–16:00)

REQUIRED SKILLS:

• Able to communicate effectively - by email, telephone and in person.
• Confident with numeric data entry.
• Attention to detail (handling data, monitoring for discrepancies).
• Proficient at email software and organising large numbers of email threads.
• Very confident with computers, data entry and adaptable to new software.
• Able to use the web effectively for investigation and problem solving.
• Able to work under pressure and meet deadlines.
• Good organisational skills and able to plan / prioritise effectively.
• Willing to learn new skills and occasionally accept additional responsibilities.
• Keen to contribute and share ideas.
  

  - Proactive and comfortable with self-direction.

DESIRABLE SKILLS:

• Strong understanding of online marketing practices.
• Proactive and creative approach to generating new leads.
  

  - Prior experience with customer service.

ABOUT US:

Blackwater Studios is an independent apparel screen-print studio in rural Cornwall. We print for brands, bands and charities on organic garments using water-based inks. We run modern kit (automatic press + DTG) and keep a quality-led, hands-on approach with a friendly, down-to-earth team.
Our workshop is in charming converted barns near Chiverton Cross.

Buses are limited, so you’ll need reliable transport.

SUMMARY OF ROLE:

As a Sales Administrator, you will be a pivotal point of contact for our customers. Your responsibilities will include converting new enquiries into successful sales, as well as nurturing our existing clientele. The majority of your interactions will take place via email, where you will be tasked with providing quotes and ongoing support to our customers throughout their order process. You will also be responsible for answering phone calls to respond to queries or making outgoing calls where appropriate.
You will be entering order data into our system, assisting with digital proofs for customers and communicating with the rest of our departments. This is to ensure the customer’s needs are carried out both correctly and in time for any deadlines they may have.
The number of concurrent orders you are responsible for can be extensive. This is particularly the case during the busier summer months. Each order you process will require monitoring right through to fulfilment.
Additionally duties will often include (but may not be limited to) liaising with our suppliers, ordering stock and offering solutions for customers where stock may not be available. The responsibility of creating content for social media is also shared amongst office staff.

We expect you to be proactive, and somewhat self-directed, in prioritising both duties and any additional goals. At Blackwater Studios, we are constantly refining our processes and methods. This is generally in an unstructured and collaborative approach to ensure the business is always developing. On-the-job training will be provided.

KEY RESPONSIBILITIES:

• Creating sales quotes and processing order entries.
• Offering support to leads/customers via sales phone and emails.
• Monitoring and ensuring timely fulfilment of orders created.
• Assisting with digital proofing.
• Maintaining good customer relationships.
  

  - Sharing responsibility for maintaining our social media presence.

For us to consider you for this role, you must provide a short description or covering letter. Tell us:

• What experience and skills you will bring to the role.
• Why you would like to work with us at Blackwater Studios.
• Whether you have means of transport to and from work