Location: Leatherhead, Surrey (hybrid after probation)
Hours: Full-time, 37.5 hours/week
Salary: Competitive and negotiable based on experience
Holiday: 26 days plus bank holidays
Summary
We’re seeking an experienced and detail-oriented Sales Administrator to join our growing team. This role supports a wide range of commercial and operational activities — from processing customer orders and maintaining CRM records to preparing quotes and supporting logistics and training delivery. You’ll also play a key part in general office administration and act as a first point of contact for many of our customers and visitors.
This is not an entry-level role. We’re looking for someone with at least 3 years of experience in an administrative position, ideally with hands-on experience using a CRM (preferably HubSpot), processing purchase orders, and working with e-commerce systems.
You’ll report to our Sales Support and Sales Admin Manager and join a fast-paced, adaptive, and friendly team that supports a global customer base. The successful candidate will be based full-time in our Leatherhead office during their 3-month probation period. After this, hybrid working (typically 2 days per week in the office) will be introduced.
We’re a highly adaptive business, and progression in this role is flexible — whether you want to deepen your expertise in admin, branch into training, or explore account support, there are multiple career paths open to the right candidate.
Key Responsibilities
Sales Administration
- Manage customer orders through our e-commerce platform (aroxa.com)
- Prepare and issue quotes
- Process purchase orders and handle sales documentation with accuracy
- Collaborate with logistics to ensure prompt, accurate delivery
- Maintain and update CRM records (HubSpot)
- Support the sales team with quotes, order processing, and customer invoicing
- Assist with credit control and payment follow-ups
Customer Relationship Management
- Build and maintain strong relationships with internal and external customers
- Communicate clearly and professionally via email and phone
- Ensure CRM data is accurate, organised, and up to date
Customer Support
- Respond to queries related to the Taster Validation Scheme (TVS)
- Provide support through our CRM (HubSpot) and issue login details as needed
- Maintain high product knowledge to assist customers confidently
Training Course Support
- Organise travel and accommodation for training sessions
- Prepare training rooms and course materials
- Assist in sample setup and course coordination
- Occasionally support on-site training (typically 1–2 trips per year, each 2–5 days)
General Office Administration
- Manage office supplies and reordering
- Answer incoming calls and direct appropriately
- Greet visitors and prepare meeting rooms for external guests
- Support general office operations
Education, Experience, & Personal Characteristics
Essential:
- Minimum of 3 years’ experience in a sales administration or similar role
- Strong working knowledge of CRM systems (preferably HubSpot)
- Experience processing purchase orders and quotes
- Familiarity with e-commerce platforms and/or online order systems
- Proficient in Microsoft Office (particularly Excel and PowerPoint)
- Excellent written and verbal communication skills
- High attention to detail and organisational skills
- Ability to manage multiple tasks in a fast-paced environment
- Willingness and ability to travel internationally (up to 2 weeks/year)
Desirable:
- Bachelor’s degree or equivalent professional experience
- Experience with accounting tools such as Xero
- Knowledge of ISO 9001:2015 or similar quality systems
- Strong customer service mindset and flexibility to support other areas of the business
What We Offer
- Competitive salary based on experience
- 26 days’ annual leave plus bank holidays
- Flexible working hours
- Hybrid working (typically 2 days/week in the office post-probation)
- Full-time office-based onboarding during the 3-month probation period
- Pension scheme and sick pay
- Free on-site parking
- Personal development opportunities and support for professional memberships
- Regular company events and team socials
- Enhanced parental and bereavement leave
- A friendly, supportive, and adaptive working culture with room to grow in multiple directions
Please note:
- Applicants must have the right to work in the UK; we are not able to offer visa sponsorship for this role.
- The role is based full-time in our Leatherhead office during the probation period. After this, hybrid working (typically 2 days in-office per week) will be phased in.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all backgrounds. If you require any adjustments to the recruitment process, please let us know
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