SALES ADMINISTRATOR

Location: SW18, London (Showroom based)
Hours: Tuesday to Saturday (weekdays 9:30am–6:00pm, Saturdays 10:00am–4:00pm). With occasional Monday shifts in place of Saturday (about once a month).
Salary: Competitive, based on experience

REQUIREMENTS

• Proven experience in sales administration, customer service, or a similar administrative role.
• Strong organisational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work independently and collaboratively within a team.
• Time management skills and ability to meet deadlines.
• Must have the right to work in the UK and be based here full-time.

PERSONAL SKILLS

• Accuracy and efficiency
• Customer Service experienced
• Be a team player
• Initiative and accountability
• Problem-solving skills
  Job Type: Full-time
  Pay: From £25,000.00 per year

Benefits:

• Employee discount
• Store discount

Ability to commute/relocate:

• London SW18: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you previously worked in a role that required liaising with customers and managing orders from start to finish? Please describe.

Work authorisation:

• United Kingdom (required)

Work Location: In perso

THE ROLE

We are looking for a Sales and Customer Service Administrator responsible for supporting the sales team by handling administrative tasks and ensuring the smooth processing of sales orders and customer service. This role plays a key part in maintaining excellent customer service, coordinating internal processes, and assisting with the overall efficiency of the sales operation.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for customers, providing prompt support on orders, deliveries, and aftersales inquiries to ensure a seamless and reassuring experience at every stage.
• Process and manage sales orders, ensuring accuracy and timely entry into the system.
• Maintain and update customer databases and CRM systems with accurate information.
• Coordinate with logistics, accounts and production teams to ensure smooth sales operations.
• Manage and maintain inventory of sample and swatch library.
• Resolve customer issues or complaints professionally and efficiently, escalating when necessary.
• Assist in the preparation of POS materials such as pricelists, sale tickets, products swatches.
• Identify opportunities to streamline processes and proactively suggest improvements.