Job Responsibilities:

• Process sales order, arrange delivery and issue invoice.
• Verify orders to ensure accuracy of products and pricing, including customers’ personal information and payment details.
• Relay order instructions and feedback from customers to relevant departments.
• Proactive and prompt follow-up to emails or phone calls to provide positive customer service experience.
• Contact customers to answer queries and obtain missing information.
• Manage stock reservations (including rental glass), and follow up on backorders when stocks arrive.
• Maintain and update customer records.
• Expediting orders through internal liaison.
• Maintain proper documentations.
• Provide administrative support to Sales and Marketing team.
• Other ad-hoc duties assigned.

Requirements:

• Basic computer skills (Email, Word, Excel).
• Good verbal and written communication skills
• Customer service oriented
• Proactive, attention to details and well organized
• Ability to prioritise workload, work well under pressure and meet deadlines
• Able to work independently and with minimal supervision

Office location: Jalan Bukit Merah are

• Process sales order, arrange delivery and issue invoice.
• Verify orders to ensure accuracy of products and pricing, including customers’ personal information and payment details.
• Relay order instructions and feedback from customers to relevant departments.
• Proactive and prompt follow-up to emails or phone calls to provide positive customer service experience.
• Contact customers to answer queries and obtain missing information.
• Manage stock reservations (including rental glass), and follow up on backorders when stocks arrive.
• Maintain and update customer records.
• Expediting orders through internal liaison.
• Maintain proper documentations.
• Provide administrative support to Sales and Marketing team.
• Other ad-hoc duties assigned