Sales Administrator - Onsite position at Chilwell Nottingham.
Working hours will be Monday – Thursday 9am-5.30pm with a 1-hour lunch break & Friday 9am-5pm with a 30-minute lunch break totalling 37.5 Hrs.

ABOUT US:

EMCS is the UK’s largest truly independent Alarm Receiving Centre. At EMCS we are committed to delivering a high standard of Customer care and we strive to offer a superior service, whilst maintaining a supportive, fast paced and engaging work environment.

THE ROLE

EMCS specialises in Alarm and CCTV Monitoring with over 30 years in experience in the industry. We have an exciting opportunity for a Sales Administrator to join our dynamic team. This permanent position is well suited to an individual who is looking to work within in a busy sales environment and is keen to progress their skills.

RESPONSIBILITIES

· Preparation for Field Sales trips
· Utilising Customer Relation Management (CRM) software package to create and maintain filing systems
· Managing the Sales, Transfer and Customer Service inboxes
· Shredding
· Assist with maintaining and growing client base
· Admin support for Field Sales /Sales & Customer Services Supervisor and Head of Sales
· Fielding incoming Sales queries and pricing enquiries – using Sentinel billing functions where necessary
· Taking details of inbound complaints and passing to the relevant Head of Department
· Preparing Quotations/Proposals/Tenders
· Preparing Sales/Welcome packs
· Creating and processing New Accounts – liaising with Admin /Accounts/ Ops department
· Completing Mail -Merges for transfers, news bulletins, quarterly magazine, targeted campaigns, and new/existing customer e-shots
· After Sales care for new customers
· Creating and managing monthly customer care questionnaires for new and existing customers
· Stock taking, ensuring we have supplies of product literature
· Printing bespoke panel labels/end user support packs
· Preparing refreshments for in-house meetings
· Liaising with other departments to ensure client’s requests are achievable
· Attend and contribute to our monthly sales meeting

RESPONSIBILITIES AS EXPERIENCE OF THE ROLE DEVELOPS: -

· Assist with devising campaigns to grow our base including e-shots, mailers, and strategic marketing initiatives
· Have an input into the design and content of our website
· Assist with Bulk transfers/ VCMs into the ARC – including auditing pre & post transfer
· Assisting with quarterly “Independent” Magazine editorial content
· Customer Care calls and surveys, working from our existing database
· Following up quotations
· Assisting with special projects as and when required

OCCASIONAL RESPONSIBILITIES: -

· Assist with exhibition arrangements
· Supplier/Industry partner events
· In-house Seminars and Open days
Job Type: Full-time
Pay: £23,809.00-£26,486.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Beeston NG9 6BZ: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In perso