WHO WE ARE:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and a hands-on service.
This is where you come in!

ABOUT THE ROLE:

In this role you will be the first point of contact for ERIKS customers when enquiring about our products and services.
At ERIKS, every day is different, from the nature of the products on offer, to the industry our customers are from.
You’ll be adaptable, a problem solver, and want to work in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES

• Initiating, developing, and maintaining customer relationships.
• Establishing customer requirements.
• Preparing, submitting, and following up customer quotations.
• Order processing.
• Providing basic levels of technical support on the products/services available from ERIKS (Full training provided).
• Introducing customers to new products/services.
• Providing market leading levels of customer service
• Proactively calling downtraders and following up on live quotes in order to generate additional business.
• Attending local customer premises, delivering orders when required.
• Receipting and checking replenishment stock as it arrives from the ERIKS FCE or external suppliers.