Reporting to: Team Manager, Export/Anda
Location: Crawley/ Hybrid
Hours of work: 37.5 hours. Monday -Thursday 8.45am - 4.55pm, Friday 8.45am - 4.25pm.
At Volution Group plc, our purpose is to provide healthy indoor air, sustainably via our Ventilation Products and Services.

JOB ROLE:

We are hiring for an excellent and well organised Sales Administrator (up to 12 month FTC) to provide comprehensive customer service support to export clients; managing daily orders and responding to enquiries from global customers.
You will also support the Export Key Account Manager and National Account Manager by preparing accurate quotations and maintaining high service standards.

AS AN EXPORT SALES ADMINISTRATOR, YOUR DUTIES WILL INCLUDE:

• Provide outstanding customer service on a daily basis; initial order administration, issue quotes, and respond to general customer enquiries from either existing or new customers.
• Providing expected production dates within the Export service level agreements (SLAs).
• Working with Production teams concerning order availability and logistic requirements.
• Arrange shipping and despatch of goods to distributors worldwide, working with hauliers as needed.
• Ensuring that correct documentation is provided to ensure smooth customs clearance.
• Maintain “Shipping Files” to ensure compliance with UK customs regulations for audit purposes.
• Liaise with freight forwarders, shipping lines, overseas customers, banks and H M Customs when necessary.
• Identify cost effective and efficient transport methods as required.
• Control of product returns and authorization of credit notes.
• Providing sales reports as required.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• Administration experience – order entry, answering emails, issuing shipping quotes, arranging returns from overseas, arranging shipments to overseas. Training will be provided.
• Willingness to learn product information (ventilation fans) to be able to provide technical support to our customers as needed. Training will be provided.
• Able to prioritize and organize workload.
• Computer literate with Microsoft Office, Excel, and Outlook.
• Personable individual with strong collaboration with internal departments and external stakeholders at all levels.
• Flexible & adaptable to changing priorities.
• Good command of the English language, both written and verbal.
• Attention to detail, accuracy and sense of urgency.