KEY REQUIREMENTS (MUST-HAVES)

• Strong, sharp computing skills with the ability to learn and use multiple cloud-based software packages quickly
• Calm, confident telephone manner
• Willingness to learn about a wide range of products to assist with making suitable recommendations.
• Experience working in a sales or administrative role, ideally in e-commerce.
• Pro-active work attitude
• Driving license (no public transport to our offices)

KEY REQUIREMENTS (DESIRABLE)

• Experience in healthcare, personal care or mobility product backgrounds
• Experience in dealing with vulnerable customers
• Experience with stock control and logistics
• Experience with any of our core tech stack (Shopify, Brightpearl, and Zendesk).

• Processing orders across a mix of stocked dispatch, manufacturing orders and drop-shipping.
• Taking phone enquiries regarding product information, delivery times and our policies.
• Responding to customer communications across a range of digital channels.
• Occasional filing and assistance with other departments when time allows.
• Sitting in on, and eventually providing occasional demonstrations to customers who visit us