SALES ADMINISTRATION (30%)

• Respond and action customer requests in person and via email/phone
• Distribute, file, and maintain emails within shared mailboxes
• Accept customer orders, process, and track status in relevant systems, ensuring customer is kept up to date
• Respond to quotation requests, enter, and track in relevant systems
• Invoice customer orders, distribute invoices and track in relevant systems
• Monitor and maintain customer account health
• Ensure all interactions with customers are performed within agreed SLAs

MARKET INSIGHTS (5%)

• Research and quantify market segments
• Seeking market trend insights internally
• Report on trends and opportunities to Sales and Management team

ABOUT THE ROLE

As a Sales Administrator, you will play a key role in our Sales Team, managing day-to-day administration, including customer order communications, enquiry handling, order processing, invoicing, and CRM updates for accurate forecasting and reporting to cross-functional and senior leadership teams.
For the right candidate, this role offers a clear pathway to grow into an Account Manager position, with support to take on strategic account coordination and business development responsibilities.
Reporting to our experienced VP of Business Development & Sales, you will be in a full-time role with flexible working hours based at our office in Bentley.
Your day-to-day will revolve around the following:

Here are some of the things we think will make you likely to succeed in this role:

• Bachelor of Business/Commerce, or related field (Desirable)
• Proficiency in Salesforce CRM (Desirable)
• Minimum 2 years in a Sales Support or Account Management role
• Technologically confident, with an understanding of computers and a comfort level working around hardware and software, especially in a tech or manufacturing environment
• Eager to learn and grow in a fast-paced environment
• Using a CRM on a day-to-day basis
• Proficiency in Microsoft Office, specifically Outlook, Word, Excel, and Teams
• Strong time management and organisation skills
• Attention to detail and ability to meet deadlines
• Strong written and verbal communication skills
• Good customer service skills
• Team player with initiative and a process improvement mindset
• Strong problem-solving skill